Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:
Responsible for defining the scope of development for new product features ongoing feature improvements including management of all backlogs.
Work closely with the content team to drive the content strategy for blog, website, video, social, and other content forms with the goal of improving findability in the enterprise.
Analyze and advice users on content and metadata to improve the findability of content.
Develop search optimization best practices and strategies.
Analyze search analytics, develop actions to be taken based on user behavior and develop reports showcasing overall statistics and use behavior.
Implement/modify Best Bets, suggested starting points for search results.
Troubleshoot findability issues and recommend actions to improve overall findability.
Perform relevancy testing and suggest changes for better results.
Monitor and evaluate search results and search performance across the major search channels.
Identify issues and opportunities for future search and taxonomy growth.
Create metadata, taxonomy, and search plans and collaborate with other enterprise architecture domains to develop comprehensive solution for findability.

Qualifications

To be successful in this role you have:

Minimum 8 years of experience working with industry scale content search teams.
Experience with Search Engine optimization, search services, and a strong understanding and familiarity with controlled vocabularies. 
Familiar with principles and mechanics of effective information management tools including taxonomy formulation, metadata development, navigation design, and enterprise search.
Ability to balance business requests with users growing needs in the development and growth of taxonomies.
Direct experience in conducting and documenting user research, including scenarios, use cases, personas, and wireframes.
Strong expertise using data to make decisions with a variety of tools and methodologies to gather and synthesize information.
Ability to creatively craft solutions through data and a customer-centric approach.
Ability to build wireframes and mockups, with an aptitude for keeping things simple.
BS degree in Computer Science, Information Systems, or Business Administration.
 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.