GoHealth is looking for an ambitious self-starter to join our growing team as a Product Support Specialist. You will make an impact at GoHealth as part of a newly formed testing team. This team will focus on two-way and multi-channel communication with our end users and partner with our Product Development team as GoHealth continues to scale the insurance marketplace.

Responsibilities

• Participate in the build out of Service Level Agreements by compiling metrics based on your interactions with consumers
• Drive continuous improvement throughout the program, raising opportunities for improvement to the Product Development and Lead Generation teams
• Serve as a subject matter expert on GoHealth products and guide consumers through the policy selection and application process via multiple mediums (Chat Bot, SMS, phone, etc.)
• Able to meet service level targets and deliverables and provide insights
• Quickly grasp new concepts and product offerings, including major medical, prescription drug plans, and other ancillary health products
• Learn and adapt quickly as GoHealth continues to expand product offerings

Skills and Experience:

• Excellent communication and interpersonal skills, including ability to provide outstanding customer service
• Experience in a competitive and performance-driven environment with the ability to juggle multiple tasks simultaneously
• Computer proficiency – excellent typing skills and high attention to detail are a must
• Must be able to successfully complete all licensing (or have a pre-existing valid insurance license) and legal background requirements
• Bachelor's degree preferred

Benefits and Perks

• Performance based incentives
• Paid time off
• 401(k) program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• Monthly event calendars, newsletters and wellness activities
• GoHealth is an Equal Opportunity Employer