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Product Support Specialist

| Chicago

GoHealth is looking for an ambitious self-starter to join our growing team as a Product Support Specialist. You will make an impact at GoHealth as part of a newly formed testing team. This team will focus on two-way and multi-channel communication with our end users and partner with our Product Development team as GoHealth continues to scale the insurance marketplace.

Responsibilities

  • Participate in the build out of Service Level Agreements by compiling metrics based on your interactions with consumers
  • Drive continuous improvement throughout the program, raising opportunities for improvement to the Product Development and Lead Generation teams
  • Serve as a subject matter expert on GoHealth products and guide consumers through the policy selection and application process via multiple mediums (Chat Bot, SMS, phone, etc.)
  • Able to meet service level targets and deliverables and provide insights
  • Quickly grasp new concepts and product offerings, including major medical, prescription drug plans, and other ancillary health products
  • Learn and adapt quickly as GoHealth continues to expand product offerings

Skills and Experience:

  • Excellent communication and interpersonal skills, including ability to provide outstanding customer service
  • Experience in a competitive and performance-driven environment with the ability to juggle multiple tasks simultaneously
  • Computer proficiency – excellent typing skills and high attention to detail are a must
  • Must be able to successfully complete all licensing (or have a pre-existing valid insurance license) and legal background requirements
  • Bachelor's degree preferred

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401(k) program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Monthly event calendars, newsletters and wellness activities
  • GoHealth is an Equal Opportunity Employer
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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