We are looking for a dynamic team lead with great people skills and a solution driven mindset. The team lead is not afraid of getting in the trenches as well as strategizing. You will create a qualitative and quantitative story describing the impact of their team (up to 10 members) while working closely with leadership to ensure streamlined performance and communication consistency.

What You Will Do:

• Providing day to day leadership for product specialists
• Providing informal training via team meetings
• Working with training to facilitate onboarding or continuous training modules
• Providing weekly reports based on team performance (CSAT, Pace, QC, etc.)
• Providing development/coaching for shift leads
• Partnering with external/internal teams
• Working closely with leadership to drive bottom-line results

What We Are Looking For:

• Strong troubleshooting and root cause analysis skills
• Excellent verbal and written communication
• A servant leader mentality
• Ability to develop and leverage individuals
• An iterator
• 2-3 years as a frontline supervisor for SaaS products

Within First 3-6 Months You Will Have:

• Developed in-depth knowledge of product
• Identified strong and weak points of each team member
• Created development plans
• Led a project (as needed)

We continually invest in our employees and offer comprehensive benefits including 100% coverage of your medical premiums and 50% for dependents, open vacation policy, fully paid maternity and paternity leave, 401k matching, catered lunches every day in a kitchen stocked with snacks and fresh fruit, free CTA or Metra passes, and a DIVVY bike membership (to name a few). At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!