IVR Application Developer
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Job Description
bswift, a leader in cloud-based technology and services for employee benefits and health exchanges, is currently seeking a Product Systems Analyst.
The Product Systems Analyst works with our Product Management team to troubleshoot product issues, define future product enhancements and test new features prior to release.
Fundamental Components
Responsibilities include, but are not limited to:
- Triage, investigate and resolve product issues.
- Liaise with other business groups including Client Services, Sales, Marketing and Software Development to assist with product questions.
- Perform quality testing of the product prior to new product releases.
- Contribute to product specifications to help define feature and functionality requirements.
- Communicate global product issues to the appropriate areas of the company.
Background Experience
Qualifications required:
- Bachelor's degree
- Technical background, with experience in troubleshooting software issues
- Excellent teamwork skills
- Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel are critical
- Must be self-motivated and able to work in a fluid, fast-paced environment
- The ability to work well both individually as well as with others and strong interpersonal skills to manage relationships successfully in a cross-functional team environment is critical for this position
Preferred:
- Experience with Salesforce
- Experience with the Incontact,IVR or other telephony system
- Experience in the health care and benefits admin industry
- Microsoft SQL Server
Additional Job Information
Team leadership and team building skills.Analytical and planning skills.Negotiation/influencing skills.Relationship and change management skills.Organizational skills.Time management skills.Critical thinking skills.Oral and written communication skills.
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