Quantitative Product Researcher at Reverb
As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human.Job Description
Etsy is looking for a Quantitative Product Researcher who has a passion for using data and survey methods to uncover insights.
As a Quantitative Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.
You know how to conduct professional-quality survey research and can collaborate with other researchers on mixed-methods projects. You have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity, and you’re willing to challenge conventional wisdom to find the right answer.
Etsy’s Product Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.
This role is ideally based out of our Brooklyn, NY office but is also open to remote work in all US states (except Alaska and Hawaii).
What you’ll do:
Conduct primary survey research (including ad hoc and tracking studies) with Etsy buyers and sellers, from start to finish:
- Design, program, and field surveys across multiple parts of the marketplace experience
- Analyze survey data; recognize patterns and uncover key trends and insights
- Manage survey samples and ensure the quality of data collected
- Craft engaging, recommendations-focused reporting that encourages marketplace health and drives Etsy’s business goals
Partner with product managers, designers, and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
Independently define project scope and apply appropriate methodologies to handle a research "portfolio" of foundational and evaluative insights
Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
Manage third-party research vendors (e.g., sample providers, research agencies) when needed
Promote proven user research methodologies across the companyQualifications
3+ years of experience in quantitative survey research, either in-house or at an agency
Desire to conduct the full survey research process including questionnaire development, programming, fielding, and statistical analysis (inferential stats, correlations, regression analysis, etc) of results
A focus on the details, with excellent written, visual and verbal communication skills
Able to keep multiple projects on track and handle competing demands
Experience with SPSS or other statistical analysis software
Ability to hold your own in a meeting and present research findings with a customer-centric perspective
Preferred: Experience with survey programming platforms (e.g., Qualtrics, SurveyGizmo) strongly preferred
Preferred: Experience conducting research with ecommerce or other digital product development
Preferred: SQL/database querying experience
Bachelor’s degree in a relevant field (e.g., business, marketing, psychology, sociology); Master’s degree preferred
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.