Salesforce Product Manager

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up for the challenge?
The Salesforce Product Manager, within the Product Strategy and Operations team, will be responsible for the strategic and operational aspec ts of the Salesforce product portfolio. This individual will be the point of contact for all items related to the Salesforce system strategy and day to day operations of the tools. This role is part of our Shared Services function.

End-to-end leadership responsibilities include, but are not limited to:
* Ensure best-in-class tools are delivered every bi-weekly sprint to our business partners
* Prioritize, triage and create solutions for all issues that are uncovered
* Oversee all business aspects of the development cycle (business case and initial funding requests, project requirements, leading User Acceptance Testing [UAT], coordinating internal and external communication plans, post-deployment validation and storyboarding)
* Develop KPI development and actively manage results throughout the year
* Develop and maintain journey maps, and user stories
* Keep a pulse on Salesforce best practices in the industry and competitive insights through internal research, conference attendance, peer networking in the industry cultivate relationships with business and technical partners

We are looking for a hands-on product owner and that is a visionary product manager with strong attention to detail and a track record of managing solutions from concept through production and post implementation.

Key Responsibilities
* Develop the enterprise wide Salesforce strategy and roadmap
* Collaborate closely with end users and technology teams to ensure the best possible end-user experience
* Ensure a consistent integration and user experience between different elements of the workplace,
* Influence the IT and application architecture, ensuring solutions bring benefits to the end users
* Ensure solutions are prepared for operational deployment (especially robustness, reliability and scalability)
* Contribute to Salesforce product definition and continuous product improvement
* Accountable for the entire product lifecycle, from planning through development, launch, and retirement phases.
* Mentor in the creation and maintenance of product roadmaps and responsibility for communication and alignment of roadmaps at a senior level
* Responsible for all planning, budgeting, priorities and timelines, and governance for Salesforce activities.
* Work with other functional groups within West Monroe Partners to develop the strategies and guidelines for Salesforce feature implementation to meet the current and future needs of the business.
* Be the main technology and business enablement advocate to advise and direct the best practice methods in how to utilize Salesforce throughout West Monroe Partners
* Be the lead advocate for Salesforce and promote its capabilities to provide business solutions throughout West Monroe Partners
* Provide expert guidance to management, ensuring the Salesforce solution strategy is optimally aligned with business strategy
* Facilitate communications and interactions between functional groups, team members, strategic partners and vendors.

Strategy
* Develop and drive product strategy based on business objectives, competitive landscape, and resource constraint
* Work collaboratively with stakeholders to develop this strategy into an achievable roadmap
* Work cross-functionally to drive the prioritization and delivery processes and the strategic communications around the roadmaps.
* Collaborating with the Marketing & Corporate Communications team to define the go-to-live strategy, prioritize activities, and ensure product positioning properly reflects the features and benefits of the solution to the target customers

Execution
* Lead through process excellence and demonstrate effective project management skills for complex projects as well as anticipate likely risks and implement mitigation plans
* Create and Manage the backlog, often working through competing priorities
* Manage and facilitate and create business requirements / user stories, organize and facilitate prototype reviews and UAT, and support training delivery
* Set clear goals and envision / execute on the system roadmaps for WMP Salesforce Portfolio
* Work with IT / vendors to estimate, implement, and build the right features / enhancements/ break fixes & thoughtful, end-to-end solutions are a must
* Provide traditional Product Marketing and Product Development support to build awareness and understanding through different mediums such as metrics-based decision making using google analytics and tool reporting

Operations
* Work with the leadership team to proactively suggest, define, launch, and drive organizational and operational initiatives
* Develop and execute executive level communications and messaging (including weekly operational reports, issue analysis reports, and strategic presentations) to educate and influence key stakeholders
* Run operational cadence for the Salesforce Portfolio leadership team, including weekly and monthly operational meetings, bi-annual strategic planning event off-sites and ad hoc reporting and presentations.

Qualifications
* A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great cross team Salesforce
* A high bar across the board - from your own contributions to the people you work with to the projects you work on
* Desire to learn - Learning and improving your craft is important for all of us, if you're constantly learning you're in a better position to create awesome new applications for our employees
* Extremely strong written, oral communication and presentation skills
* Deep functional experience with the Salesforce ecosystem with Hands-on experience in developing and implementing a Salesforce strategy.
* A track record of successful project delivery and extensive (8+ years) product management experience, ideally in a corporate environment
* Experience working with SaaS products and services
* Experience and participation in product management, Scrum and Agile ceremonies and activities
* Overall knowledge of the last trends in the corporate Information Technology domain (Cloud, Application as a Service, etc.)
* Knowledge of Agile methodologies
* Overall knowledge of Cloud technologies (AWS, Google, Office 365, etc.)
* Bachelor’s degree in business management, engineering, finance, or similar; MBA a plus
* Consulting background preferred

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.