Equal Opportunity/Affirmative Action Employer including Vets and Disabled
Your role in helping us shape the future:
Our Commercial Aviation's product mission is to "deliver industry leading connectivity & entertainment experiences which rival those in our home, office, and daily lives." Improvements in technology, upcoming satellite launches, and new constellations are presenting an incredible opportunity to revolutionize our connectivity experiences for our passengers. This role puts you right in the middle of this growth.
As a Sr. Advisor, Product Manager - Connectivity Experience, you will own and lead our Passenger Internet product offering, our largest revenue generating product and report into our Vice President of Product Management. You will help advance Intelsat's digital strategy for the commercial aviation marketplace. You will work with internal and external stakeholders to shape and execute a best-in-class internet product that delights passengers, creates value for airlines, and establishes Intelsat as the leading provider of such services.
Your success will be measured on your ability to drive and influence the following:

• Managing and demonstrating profitable growth through coordinating satellite capacity and policy implementation across corresponding internet packages.
• Driving revenue growth via establishing tiered internet packages to target varying needs of different airline segments.
• Playing a strategic role in redefining an industry-leading Service Level Agreement (SLA) for Passenger Internet with our airline clients.
• Building a vendor ecosystem and leading internal efforts to improve experience across office productivity applications (ie. Office365 / Google Workspace) and cost reduction via Over-the-Top streaming applications (ie. Netflix / Youtube)
• Demonstrating improved NPS (Net Promoter Score) and CSAT (Customer Satisfaction) across both our passengers and airlines.
• Leading key standards bodies as it relates to QoE (Quality of Experience) and User Experience requirements.
• Improving critical metrics and their cross-organizational operational utilization.
• Driving development through our Lean Product Management and Agile rituals, including leading an Agile team as required, to continuously improve our offering.
• Leading cross-functional Customer Experience continuous improvement team to collaboratively monitor trends, synthesize data, and own driving changes in software, hardware, and product configuration.
• Influencing market perception of our internet services through industry speaking engagements and panels.

Are you up to the challenge?

• Use your knowledge to solve complex problems that matter to millions of passengers.
• Act as a servant leader, promoting continuous improvement within Agile teams and the broader organization.
• Become an authority in your space, establishing yourself as an expert who can articulate outcomes to anyone who asks - from external client to development team to senior leadership.
• Set a new standard for the inflight experience by defining requirements for new and innovative products.
• Shape the future of digital technology in a fast-paced industry with unique challenges.
• Change-indeed, disrupt-the way that people use technology onboard.

You should definitely have:

• Four-year college degree in business, economics, or a related field.
• 10+ years Product Management and/or Ownership or related experience.
• Experience with distributed systems or large-scale consumer internet services. Strong skills in debugging, performance optimization and unit testing.
• Deep familiarity with "how the web works" i.e. the network architecture, standards, frameworks, and processes that underpin its end-to-end functionality.
• Deep familiarity with the landscape of devices, operating systems, and user applications that represent the highest-profile use cases for air passengers and ground users.
• Experience with metrics, measurement, and monitoring of the user experience as it relates to fundamental connectivity use cases (QoS / QoE)
• Strong interest and capacity to identify and address market needs through a continually evolving understanding of industry trends and journey personas (passenger, crew, airline, sponsor, content provider, etc.).
• Structured work ethic and excellent organizational skills including ability to leverage strategy and collaboration tools like Jira, Miro, JAMA, Kanban boards.
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire internal and external stakeholders.
• Ability to translate those market needs into a business hypothesis that can be modeled for commercial evaluation and prioritization in the roadmap.
• Ability to own both executive level engagements and cross-functional initiatives from conception to execution, leading stakeholder groups and Agile teams.

It would be nice if you had:

• Demonstrated experience with end-to-end product roadmap ownership and delivery.
• Experience or exposure to airline industry, especially Inflight Connectivity and Entertainment (IFEC) adjacencies.
• Experience or exposure software development with a focus on the end customer.
• Experience with front-end applications and UI (websites / web portals, mobile apps, etc.)
• Experience or familiarity with the Inflight Entertainment and Connectivity (IFEC) space and adjacencies, including media, content, OTT audio/video providers, and other streaming services.
• Understanding of user-centric approaches to product design, including evolving trends in consumer behavior and accessibility
• Exposure (academic or experiential) to software development / product management tactics such as Behavior Driven Development, Test Driven Development and Product Needs Analysis.
• Formal training or certifications in Lean Product Management and/or Agile practices, such as SAFe for Teams or Leading SAFe.

What it's like to work with us:
Intelsat is connecting the world and transforming the connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

• We emphasize personal and professional growth
• Awesome benefits including DTO, medical, tuition reimbursement, and training
• Fun, diverse, and inclusive culture

About Us:
We're Intelsat Inflight, the inflight internet company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.