Senior Director of Product, Artificial Intelligence

| Chicago

Responsibilities

  • Apply AI to the problem of efficiently and accurately defining the end-customer’s property management issue so as to enable fast and effective dispatch of the right affiliate with the necessary situational awareness to deliver the best performance and the lowest possible cost.
  • Apply AI to the problem of sourcing and dynamically managing the best vendors to satisfy SMS Assist’s dynamic demand on the basis of trade and task capability, capacity, quality, performance, price, adherence to contractual expectations and more.
  • Apply AI to the problem of minimizing human touches and maximizing work order velocity throughout the end-to-end workflow.
  • Discover other high-value opportunities to apply AI to the problem of removing friction from the problem of maintaining the places we all live, work and play, thereby bringing peace of mind to our customers and multiplying SMS Assist’s profitability and valuation.
  • Developing and executing a data governance strategy and actionable policy across all of SMS Assist’s business lines and functions.
  • Guide the engineering team to develop a long-term data architecture and pipeline to enable the product vision of making every work order better than the last. Architecture should ensure that all critical data to our long-term vision and corporate interests is identified, well-defined in a data dictionary and ontology, captured and utilized to drive actionable insight reports and automation algorithms.
  • Prioritizing all of the above to ensure the most urgent and valuable work is getting done first
  • Building and coaching a small, high-impact, cross-functional data and analytics team to accomplish the above
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

 

   Professional Skills

  • Customer Service – Advanced
  • Verbal Communication – Advanced
  • Written Communication – Advanced
  • Teamwork – Expert
  • Relationships – Advanced
  • Negotiation – Proficient
  • Organizational Awareness – Expert
  • Learning Agility – Expert
  • Analysis – Expert
  • Problem Solving – Expert
  • Process Orientation – Advanced
  • Prioritization – Advanced

 

Role Specific Skills

  • Strong systems-thinking skills for considering holistic implications of decisions, cause-and-effect, effective portfolio prioritization and driving an actionable data architecture that supports top-level business objectives
  • Demonstrated emotional intelligence in support of mission of implementing transformational technology in a larger organization
  • Strong communication skills—able to make the complex simple; can describe technology in terms of business implications and translate business needs into technical requirements

 

People Management Skills

  • Advanced proficiency in all people management processes, including recruitment, performance management and reward
  • Advanced proficiency in building, growing and developing a team; including department structure design and resourcing
  • Advanced proficiency in coaching and developing individual team members to reach their potential
  • Proficient in engaging multiple teams through communication, processes, personal impact and influence

 

Qualifications

    Minimum Qualifications

  • Minimum of a Masters of Science degree in Computer Science or equivalent
  • 10+ years of leadership experience in building and deploying artificial intelligence, data science, speech science and machine learning products with demonstrable business impact
  • 15+ years of general technology and/or business experience with a strong track record of delivering quantifiable value to customers
  • Experience building and coaching cross-functional teams that are equipped to successfully deliver AI product
  • A track record of making sense out of chaos and leading teams to the highest and most productive use of their resources
  • Experience working in and leading agile/scrum development teams
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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
How SMS Assist is Building Tech to 'Fix the Business of Fixing Things'
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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