Fusion Risk Management
Helping companies achieve greater organizational resilience and mitigate risks within their business
Chicago, IL
Remote

Senior Engagement Manager

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Fusion's Senior Engagement Manager plays a key role within our Delivery team. This role works directly with our clients and delivery team to ensure quality deployments of solutions built in the Fusion Framework®, built on the Force.com cloud platform.

This role, which interfaces with customer executives, client project managers, developers, and business analysts to focus on the following outcomes:

  • Maintain team effectiveness and efficiency by defining, delivering, and supporting customer projects
  • Complete projects by coordinating resources and timetables with internal and external stakeholders
  • Verify application results by conducting system audits of technologies implemented
  • Recommend strategies, policies, and procedures by evaluating project outcomes, identifying problems, evaluating trends, and anticipating staffing requirements.
  • Document and/or translate client requirements, use cases, or requests for system configuration
  • Help achieve financial objectives by forecasting requirements, analyzing project needs and completing corrective action
  • Maintain quality service by establishing and enforcing organization standards
  • Bachelor's degree or higher in Information Systems or related category
  • 3-7 years in a client-facing project management role, ideally in the Enterprise space. Knowledge of financial services or banking is a plus
  • 5-8 years of demonstrated success in a software-based PM role, preferably within a SaaS product company
  • Ability to work on multiple projects simultaneously
  • Fast learner and comfortable working in a fast pace working environment
  • Excellent problem-solving skills and ability to deal with ambiguity
  • Innovative thinker, collaborative partner who is highly organized, with strong presentation and reporting skills is recommended
  • Demonstrated knowledge of project delivery methodologies and tools
  • Ability to be a self-starter, working independently and as part of a team, especially remotely
  • Experience managing teams of technology professionals of varying skill levels
  • Proficient in translating business and technical requirements across internal and client groups and communicating with client managers, directors, and VPs
  • Planning and managing projects to maximize team productivity and efficiency
  • Strong professional written and verbal communication skills as well as strong conflict resolution and negotiating skills
  • Salesforce.com or Force.com experience preferred but not required
  • Ability to travel up to 25% of the time when permissible

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.


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Where we are

You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • SalesforceCRM
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What are Fusion Risk Management Perks + Benefits

Fusion Risk Management Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fusion's social committee, which plans employee events, and Fusion Cares, which organizes community-focused give-back events, are just two ways employees can contribute to building Fusion's culture.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
We allow our employees to participate in tours of duty within other parts of the organization to build their skills
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.

Riddhi

Sr. Solution Architect

What does your typical day look like?

My days involve collaborating with multiple teams on a variety of activities. One minute I will be designing features with our engineers, the next I might be developing our product roadmap with product management or advising our customers and implementation teams on using our platform. Every day brings new challenges and rewarding opportunities.

Alex

Technical Architect

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.

Ramya

Director of Technology Evangelism

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.

Shannon

Vice President, Marketing

What’s the vibe like in the office?

Collaborative and accountable. We always strive to work together and more importantly have each other's back. Laughing and having fun together makes the work more rewarding.

Lindsay

Recruiting Lead

Fusion Risk Management Careers in Chicago
31

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The Role The Salesforce Technical Architect is a top level technical strategist and consultant for Fusion's professional services team. You will work to translate client needs into actionable, technically sound solutions and lead our internal teams as they achieve those solutions. You will also work to continually improve Fusion's ability to meet all clients' needs in technically efficient and effective ways. Additionally, the Salesforce

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