About CityBase:

At its best, local government is a unifying force with the power to dramatically improve lives. Govtech-company CityBase is helping smart people build intelligent government, working with cities, counties, utilities, and states to create a place as dynamic as the people who live in it, work in it, and contribute to it. Accessible and responsive, adaptive and efficient, our cloud-based platform is digitizing the city-hall experience and impacting constituents nationwide.

Interested in joining our team of 60-plus innovators at our Chicago headquarters? Check out our current job listings.

What we are looking for:

We are looking for an experienced Senior Engagement Manager in Chicago to lead partner and client relationships and ensure the successful implementation and adoption of a payments and digital services platform for local government and utilities. You are responsible for providing excellent client service, serving as a point of escalation during the project management and implementation phase, and helping to identify new opportunities to add value within a project or region. You are known for your ability to establish trust, communicate effectively, and advance major initiatives through collaboration with a variety of stakeholders. You will liaise between clients and their stakeholders and the CityBase project team.

Responsibilities:

• Meet and communicate regularly with clients to understand and advance strategic goals, monitor satisfaction, and anticipate future needs.
• Coordinate the activities of the CityBase project team including project management and technical resources to achieve strategic objectives.
• Collaborate with CityBase sales, operations, and product teams to ensure alignment, drive platform innovation, and capture market opportunity.
• Coordinate or oversee the collection of data to measure the current state of a given process and assess impact of CityBase products and services.
• Build and maintain relationships with a variety of stakeholders in the Chicago region including elected officials, govtech leaders, and universities and research organizations to find partnership opportunities
• Identify new opportunities for expansion and business development within a contract or region

Qualifications:

• 8-10 years of client management experience with enterprise software
• Based in Chicago, with ability to travel 4 days/week to Indianapolis
• Open to relocation, as the engagement location may change
• BA/BS in related field; Master’s degree preferred
• Demonstrated strength in maintaining positive relationships with a variety of stakeholders in complex situations; utility and/or public sector experience preferred
• Technically adept, and skilled at communicating technical concepts to non-technical audiences
• Energized by solving problems and finding opportunities to make clients successful
• Professional, with strong work ethic and collaborative style
• Excellent verbal and written communication skills