Senior Manager, Growth at Flexport

| Chicago
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Senior Manager, Growth 


At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients across more than 100 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.


The role of the Senior Manager Growth - Network Operations is a critical part of making Flexport’s mission a reality.  Your work will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. Specifically this role will focus on setting up operations and launching teams in new geographies or verticals (specifically Air and LCL exports within the US and import operations Canada in the beginning; potential to expand to other North American / South American countries). 


What you’ll do:


  • You will work with global operations leaders and provide expertise to develop strategies and tactical plans for expansion of Air and LCL operations in targeted countries. Driving successful execution through program & project management.
  • You will hire, coach and develop an organization of 4-5 managers and 20-40 individual contributors responsible for the end-to-end movement of consolidated freight shipments 
  • You will design strategic operational processes and infrastructure to ensure Flexport executes quality service delivery on-time, efficiently, cost-effectively and most importantly creates a world-class customer experience, iterating where necessary.
  • You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
  • You will work closely with cross-functional teams to ensure the right processes, partnerships and teams are established to successfully drive day-to-day operations, with a focus on scalability.
  • You will support the development of and implementation of Flexport technology to create a seamless user experience across our global Air and LCL Network. 
  • You will act has the key escalation point for all escalations relevant to your scope of operations
  • ​​You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
  • You will guard the “front line” in ensuring the high levels of ‘on-time performance’. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
  • You will assist in the development of and manage business plans and budgets for gateway teams.
  • Monitor gateway vendor (e.g. carrier, trucker) performance and partner with Procurement on performance management initiatives.
  • You will serve as the primary relationship manager for internal and external partners in your region such as terminals, carriers, and warehouses, the Customs team and the Ocean Operations team. You will be the primary point of contact for third-level internal and external escalations.

What you’ll need

  • Bachelor degree and 8-10 years of experience in logistics, warehousing, freight forwarding (air freight and exports experience is a plus).
  • Strong project management and data analytics skills are a plus
  • Managerial experience of more than 5+ years (managing direct reports)
  • A strong belief in Flexport’s mission and values, desire to change the world of freight.
  • Track record of building and managing logistics operations in the US is a plus
  • Extensive personal network of local service providers in targeted countries.
  • Solid project management experience backed by a portfolio of successfully executed projects.
  • Excellent communication, interpersonal and organizational skills
  • MA/MS degree in a business or logistics oriented field is a plus

We’re looking for folks that have:

  • Demonstrated ability to lead large teams in day-to-day execution and process improvement, including leading managers
  • Experience managing the end-to-end customer lifecycle and working with sales teams to understand and cater to the customer experience and lifecycle
  • Demonstrated ability building and implementing cross-functional, complex processes
  • Strategic vision and ground floor execution
  • Excitement to manage relations and create a best-in-class operational structure
  • Hands-on, process-oriented, structured thinker with strong problem-solving capabilities
  • Excellent communication, interpersonal and organizational skills
  • Client service mindset - obsessed with client and squad happiness
  • A mastery of internal and external communication
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
  • The desire to lead, train and develop up and coming industry talent

About Flexport


We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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