Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 
We’re now applying that disruptive thinking to the way people view application development through the ServiceNow cloud and how the no-code, low-code and pro-code solutions in the Now Platform can be used to deliver higher developer productivity and a consumer grade multi-channel experience. We are seeking a Platform as a Service specialist to lead the enablement initiative across the enterprise. We need someone that is an action-oriented leader who can execute the Business Unit vision to help customers maximize service quality while minimizing the cost of delivery. You must be able to thrive as an individual contributor as well as lead by example to other professionals in and out of the Business Unit to promote and integrate the value of Now Intelligence across the entire ServiceNow organization and into our partner and customer ecosystem.
What you get to do in this role:

• Create technical guidance for Now Platform App Engine to be implemented as a result of business requirement investigation
• Assist in the development of Now Platform App Engine implementation methodologies to meet partner and customer stakeholder needs
• Provide guidance on application release processes to ensure consistent quality deployment and application governance
• Work with customers, partners, and internal groups to create public references
• Coordinate activities between customers and inbound product management as required
• Work with at-scale enablement team to create content to help internal, partner, and customer ecosystems understand the business applications of Now Platform App Engine
• Drive adoption of Now Platform App Engine in the partner and customer ecosystem through the publication of content and collaboration with internal ServiceNow teams
• Contribute feedback to product management regarding new out-of-the-box product functionality needed to meet market requirements based on enablement experiences
• Consult with other ServiceNow BUs on value use-cases for no-code and low-code application development in the context of their business needs.

 

Qualifications

In order to be successful in this role, we need someone who has:

• Bachelor’s degree (or equivalent experience)
• 5+ years of experience in business service process management / application development / consulting
• 3+ years of experience in architecting and delivering complex solutions on the Now Platform
• 1+ year of experience in ServiceNow Performance Analytics configuration, administration, and customer delivery
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Very strong written and oral communication skills
• Excellent people skills to interact with all levels of customers, colleagues, cross-functional teams, and partners

Travel:

• 25-50% annually

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.