Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.
The Upwork Business Analytics & Insights team harnesses a wealth of data from our platform and 3rd party systems to empower the company with insights about the business. Our team advises our leaders and product managers across the company and drives thought leadership on critical projects. The team improves our understanding of how users grow their business through Upwork and leads key analyses that enable frictionless work for our best users. This is not just an open position - it is an opportunity to join an elite team and deliver concrete impact to the entire company by turning data into insights!Your Responsibilities:
- Partner with the Leadership Team, FP&A, and the larger Analytics community in asking difficult questions about the inner workings of our marketplace, then proactively lead the effort to answer those questions.
- Become a thought partner to product managers under our Product & Engineering organization org and collaborate with business leaders within Global Payments, Risk, and Trust & Safety.
- Deliver undiscovered insights to key partners through A/B tests, dashboards, and strategic analyses that compel changes in corporate strategy and product decisions.
- Drive analytics projects from initial concept to execution: translate a business question into an analytical framework, generate insights through analysis, and effectively communicate recommended actions.
- Apply critical thinking, curiosity, and an eagerness to dive into an analysis, producing immediate value while still keeping an eye on long-term strategy and scalability.
- Demonstrate an ability to distill data into a story and present in a clear way.
- Take ownership seriously and hold yourself accountable to always deliver in a reliable manner. Thrive in a fast-paced environment and in managing multiple work streams.
- Showcase extensive experience executing analytics projects end-to-end, from definition through findings and recommendations to business partners. Show us that you’ve made a difference with tangible outcomes in previous roles.
- Exhibit proficiency in data visualization techniques (Looker experience preferred) and experience with scripting or other automation tools and techniques.
- Combine a deep understanding of experiments and a strong working knowledge of statistics.
- Show a passion for getting your hands dirty - write code, dig into data, iterate quickly and take decisive action.
- Demonstrate a knack for understanding the unique challenges of two-sided marketplaces and a deep curiosity about how they grow and thrive; experience at eBay, PayPal, Airbnb, Etsy, Lyft, or other two-sided marketplaces a plus.
- Previous experience in eCommerce, payments, or risk.
Come change how the world works.
At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.