Senior Product Experience Manager

Overview

The Marketing Store is a customer engagement agency with specialties in promotions, loyalty/crm, and product and packaging. We are looking for a multi-talented Technical Experience Manager with mobile app and loyalty experience. This position would work closely with Strategy, Creative, Account, and UX teams to deliver best in class product solutions for our clients.

 

You should be unafraid of diving in head first and tackling the known and unknown. Willing to get your hands dirty cobbling together solutions and solving problems. An internal drive to see projects through to success with an unwavering focus on quality. You should have experience with taking a product vision and transforming it into a technical roadmap, while also being able to decipher and implement various API, SDK, and ETL integrations

Responsibilities

  • Being our go-to resource for technical requirements and solutioning, in conjunction with our internal technology and product teams.
  • Playing a creative technology role where responsible for recommending technical solutions to various feature requirements, as well as analyzing existing tech vendors and services.
  • Building technical roadmaps and assisting with sprint planning in coordination with client product and tech teams.
  • Liaison between internal experience teams (strategy, product, ux) and technology, as well as with client technology teams.
  • Collecting and maintaining and necessary project documentation
  • Working with internal experience team to generate and manage all project requirements from user acceptance criteria to technical specs
  • Providing strategic technical recommendations and solutions as applicable
  • Lead agile and waterfall processes as appropriate for the project and/or client
  • Mentoring teammates with a coach-based mentality that ensures their growth
  • Steering the product process ensuring on-time and on-budget delivery
  • Managing and controls product scope and the change management process
  • Acting as an internal quality control check for all technology integrations

Desired Skills & Experience

  • 6+ years in technical product management in a software environment
  • Bachelor’s Degree in computer science or engineering
  • Experience managing Fortune 500 client projects
  • Experience working with UX/UI
  • Strong experience with Agile/SCRUM methodology
  • Experience working on mobile applications (Android and iOS)
  • Advanced experience integrating with large client IT infrastructures with a keen eye for requirements and avoiding pitfalls
  • Experience with avoiding common pitfalls when developing for mainstream browsers (Chrome, FF, Edge, IE, Safari) and mobile OS (iOS and Android)
  • Extensive knowledge of popular customer engagement platform integrations (social channels, email systems, text messaging, push notification systems, etc.)
  • Experience with product management software such as Trello, JIRA, Invision, Sketch, Slack, and more.
  • Should be able to present complex ideas clearly
  • Strong interpersonal skills
  • Unafraid to dive into new platforms and acquire new knowledge

 

Nice to Haves

  • Experience with WCAG compliance
  • Any of the three (restaurant, automotive, and/or telecom industry experience)
  • Experience with Google Analytics
  • Experience with IoT (non-traditional digital integrations)

Benefits

The Marketing Store, A HAVI Company, provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is in the heart of the Loop, making for an easy commute. We are blocks away from the river and the lake surrounded by trendy hotspots.

An Insider's view of The Marketing Store

How would you describe the company’s work-life balance?

The Marketing Store offers employees an incredible work life balance. We all work hard to get the work done but our personal lives and passions outside of work are always supported. Employees are encouraged to have flexible work schedules, working remotely when needed and finding time to do what they love in and out of the office.

Alysha

Vice President, Communications

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are, and to activate future games & promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.

Wendy

Senior Director, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at The Marketing Store. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Director, Product Management

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at TMS – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.

Tom

Manager, Decision Sciences

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. Make them trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. Respect them as humans and provide them with an environment where they have fun and can grow.

Diana

Vice President, Creative Director

What are The Marketing Store Perks + Benefits

The Marketing Store Benefits Overview

TMS is incredibly flexible. We have summer hours from early May through late September. Outside of that, we have a work from home policy where we encourage employees to have a good work/life balance. Our benefits are effective the first day of hire-there’s no sort of waiting period! All of our medical plans are all PPO’s while still offering a wide variety of high deductibles and lower deductible plans. There are two dental plans that employee can pick from along with a vision plan. We have unique benefits such as pet insurance, organ donor leave, an extended parental leave, an adoptive leave policy, legal insurance, auto & home insurance, etc. Life insurance and AD&D is covered at not once the employee’s annual salary, but twice! We have tuition reimbursement to assist employees with going back to school and continuing to develop themselves. We also offer a student loan repayment plan to help employees with financial support to help reduce their loans. There’s an onsite gym that is free for employees with a full service locker that employees can take advantage off. There’s a wellness program that employees can partake in that is based off a point system where employees can turn those points into dollars and receive lots of cool, free gifts such as Amazon gift cards, apple watches, etc. A company perk program is offered where employees can sign up and get discounts off certain retail stores, flights, hotels, etc. A Referral bonus plan is offered to employees who refer employees to join the company. There’s an annual bonus and salary increase that dependent on company’s financials and employee performance. There are several gyms that we partner with to give a gym discount. There’s a traditional 401(k) plan that we offer with a match, but we also generously offer profit sharing an annual basis. We listen to our employees and align our benefit offerings to what they say they want!

Culture
Volunteer in local community
Big Brothers Big Sisters, Social Works, Greater Food Depository
Partners with Nonprofits
Big Brothers Big Sisters, Social Works, Greater Food Depository
Friends outside of work
Eat lunch together
Intracompany committees
Our Get Closer committee plans our parties and social events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
For both AD&D and life insuance, the company covers up to twice your annual salary without any cost to the employee. Employees are also able to buy up this insurance amount if they decide to.
Dental Benefits
Our dental plan covers $2000 of expenses. Prevenative care is covered at 100% and employees have 2 different dental plans to pick from depending on their dental needs.
Health Insurance Benefits
There are 3 different PPO medical plans that employees can pick from. If an employee elects a health savings account (HSA) then the company adds in $500 for the employee only plan and $1,000 for fams.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to 100% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
The company matches 100% of the first 3% you contribute, and then 50% of the next 2%. The employee has to contribute 5% to get the full match benefit of 4%.
Performance Bonus
Dependent on the company's financials, the employees are eligible for an annual bonus.
Child Care & Parental Leave Benefits
Child Care Benefits
TMS provides a FSA dependent care account. Employees can contribute to this to pay for their childcare for the year for up to $5,000 a year pre-tax.
Generous Parental Leave
Flexible Work Schedule
TMS provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Employees get up to 14 weeks of paid leave for adoption.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
The Marketing Store hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Pinball and Pop a Shot
Stocked Kitchen
digital coke machines, kombucha, cold brew and beer on draft. chips, oatmeal, fruit, vegetables, power bars, candy, popcorn, and string cheese
Happy Hours
Happy hours are hosted Once per month.
Parking
Recreational Clubs
volleyball club
Relocation Assistance
Fitness Subsidies
We offer discounts for several different gyms at $25 a month. There is a onsite gym in the office along with a full locker room. All employees can join this gym for free-even temporary employees!
Professional Development Benefits
Job Training & Conferences
The Marketing Store offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
The Tech team and People team hold monthly lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $10,000 annually for tuition reimbursement.
Time allotted for learning
The Marketing Store allows employes to set aside ___% of working hours for learning.
Online course subscriptions available
Paid industry certifications
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