Product Manager

SpotOn is a fast-growing Point-of-Sale, marketing, loyalty, sales, and reputation tracking platform that helps customers check in to earn rewards at their favorite local businesses using our web, mobile phone, and tablet products. Business owners can use data generated by these check-ins, as well as sales data, to reach out and connect with their customers, and manage their online reputation, and experience the benefits of loyal, returning customers.

Key areas of focus will include gathering customer and stakeholder feedback and requirements, performing market analysis, and helping define the strategic product direction in partnership with SpotOn Product Managers. You must possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality. This role will require balancing client and internal relationships, to drive market-leading products through innovative and simplistic architecture. 

Role/Responsibilities:

• Interact with key client stakeholders to gather requirements and present proposed solutions
• Document business requirements from clients pertaining to POS operations and reporting
• Partner with clients to help refine requirements into general market product features
• Create and present design materials, competitive comparisons, and develop strategy for solution readiness to the client
• Break down client requirements into clear roadmaps and deliverables while maintaining a product backlog according to business value or ROI
• Lead regular grooming and planning exercises or coaching Product Owners to do so
• Partner with other internal solutions architects and product managers to ensure cross-functional features aren’t client-specific and satisfy our supported industries
• Manage collaboration and communication between multiple technical and product teams, to ensure all internal and external stakeholders share the same clear vision
• Contribute to product vision, roadmap and growth opportunities for multiple clients across Appetize’s key verticals
• Translate operational, technical, financial and business requirements into a simple product solution
• Partner with designers to incorporate User Experience as a key element of all product solutions
• Understand Agile/Scrum best practices

Requirements:

• 7+ years of previous experience working with backend enterprise systems and APIs for mission critical software applications
• 7+ years of experience in translating requirements into optimized designs and identifying alternatives
• Critical problem-solving skills regarding complex business problems that span operational through technical challenges
• Experience with research and market analysis and working with customers to determine the appropriate solution 
• Experience gaining alignment and prioritization across multiple internal and external stakeholders at all levels of the organization
• Experience interfacing with CxO-level client partners and comfort in presenting technical and business challenges
• POS, Kiosk or Mobile Ordering system domain expertise desired
• Experience with software tools such as Jira, Confluence and Swagger etc. 
• Ability to create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition and mutual respect.
• Excellent teamwork skills including written and verbal communication skills
• Experience in the Sports & Entertainment industry and / or multi-unit Restaurant/QSR industry preferred
• Strong negotiation skills for helping sway either clients or internal resources to make the right business decision.
• Travel required to customer and prospective customer sites

… then here’s a bit about what we have to offer!

• Health, Dental, and Vision insurance
• Flexible hours
• Reasonable work-from-home flexibility

SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

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