Senior Product Manager, Buyer Experience at Reverb
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.
Reverb believes in empowered product teams, where Product Management, Design, and Engineering actively partner to solve real customer problems.
The Buyer Experience team crafts and builds desktop and mobile web experiences enabling Reverb users to browse, search, discover and compare the gear that’s right for them. Buyer Experience owns a wide array of impactful, highly trafficked destinations including Reverb’s home page, search, browse, item/product pages and more.
This is a full-time position located (eventually) in Chicago, reporting to the Senior Director of Product.
Develop the overall Buyer Experience strategy, guiding the development of a compelling and cohesive shopping experience on Reverb.
Collaborate with Engineering, Design, Marketing, and Account Management to craft an outcome-focused roadmap, weighing contending needs and changing requirements to prioritize and maintain a backlog of impactful themes of work.
Ensure the successful execution of key product initiatives and be accountable for primary product metrics.
Understand the company’s major initiatives, constraints, and business performance to inform the product direction and drive the product vision forward.
Work to ensure project prioritization builds progress on larger, key initiatives while also delivering quarterly incremental revenue goals.
Use analytics and A/B testing strategies to help scope, prioritize, and measure, and communicate the impact of projects.
3+ years of relevant work in web/software Product Management.
Familiarity with e-commerce dynamics and primary experience components.
Understanding of UX research and product design, and how they contribute to product decision making.
Ability to use data and analysis for product planning, AB testing and behavioral impact.
Ability to thoroughly understand business and technical issues and influence decision making
A bias for action when handling challenging priorities in a way that keeps the team focused, while demonstrating progress to internal partners.
Ability to synthesize complex multi-faceted technical and business dynamics into cohesive strategic plans.
Outstanding written, oral, and interpersonal communication skills.
Exceptional problem-solving skills and drive to deliver excellent solutions.
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:
100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
Life, AD&D, and supplemental long-and short-term disability insurance
A matching 401(k)
A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
18 weeks of gender-neutral parental leave for the birth or adoption of a child
Up to $7,500 reimbursement of adoption-related expenses
Paid sabbatical program
Ways to give back to your community through a charitable contribution match and volunteer time off
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!