Senior Product Manager, Buyer Experience
Company Description
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.
Job Description
Reverb believes in empowered product teams, where Product Management, Design, and Engineering actively partner to solve real customer problems.
The Buyer Experience team crafts and builds desktop and mobile web experiences enabling Reverb users to browse, search, discover and compare the gear that’s right for them. Buyer Experience owns a wide array of impactful, highly trafficked destinations including Reverb’s home page, search, browse, item/product pages and more.
This is a full-time position located (eventually) in Chicago, reporting to the Senior Director of Product. We are open to remote hires within multiple states as well as candidates local to Chicago, IL [who are comfortable traveling to an office at least 2 days per week]. For candidates who will work remotely visit this link for a list of approved locations.
Responsibilities
Develop the overall Buyer Experience strategy, guiding the development of a compelling and cohesive shopping experience on Reverb.
Collaborate with Engineering, Design, Marketing, and Account Management to craft an outcome-focused roadmap, weighing contending needs and changing requirements to prioritize and maintain a backlog of impactful themes of work.
Ensure the successful execution of key product initiatives and be accountable for primary product metrics.
Understand the company’s major initiatives, constraints, and business performance to inform the product direction and drive the product vision forward.
Work to ensure project prioritization builds progress on larger, key initiatives while also delivering quarterly incremental revenue goals.
Use analytics and A/B testing strategies to help scope, prioritize, and measure, and communicate the impact of projects.
Qualifications
3+ years of relevant work in web/software Product Management.
Familiarity with e-commerce dynamics and primary experience components.
Understanding of UX research and product design, and how they contribute to product decision making.
Ability to use data and analysis for product planning, AB testing and behavioral impact.
Ability to thoroughly understand business and technical issues and influence decision making
A bias for action when handling challenging priorities in a way that keeps the team focused, while demonstrating progress to internal partners.
Ability to synthesize complex multi-faceted technical and business dynamics into cohesive strategic plans.
Outstanding written, oral, and interpersonal communication skills.
Exceptional problem-solving skills and drive to deliver excellent solutions.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please send a coverletter and resume telling us why you'd be right for the position. As you'vehopefully seen already, Etsy is a place that values individuality andvariety. We don't want you to be like everyone else -- we want you to belike you! So write to us and tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makesus a more relevant, more competitive, and more resilient company. Weencourage people from all backgrounds, ages, abilities, and experiences toapply. Etsy is an equal opportunity employer. We do not discriminate on thebasis of race, color, ancestry, religion, national origin, sexualorientation, age, citizenship, marital or family status, disability,gender, gender identity or expression, pregnancy or caregiver status,veteran status, or any other legally protected status. We will ensure thatindividuals with disabilities are provided reasonable accommodations toparticipate in the job application and interview process, to performessential job functions, and to receive other benefits and privileges ofemployment. While Etsy supports visa sponsorship, sponsorship opportunitiesmay be limited to certain roles and skillsets.
For U.S. roles only:
Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.