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Senior Product Manager - Demo Solutions

| Remote | Hybrid
Sorry, this job was removed at 2:54 p.m. (CST) on Wednesday, December 2, 2020
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Company 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

By joining our Customer Workflow team, you can be a part of shaping ServiceNow’s Customer Service Management offering and how we are redefining how companies can elevate their customer service from request to resolution. We believe that great service means more than just engaging your customers. It takes connecting customer service with other teams to resolve issues quickly and proactively.

Role 

You will have the opportunity to be part of a team that helps to build and manage one of the most valuable sales and marketing assets: the Customer Workflow solution demos that highlight the capabilities of the suite of applications in a range of scenarios tailored to specific industries. This individual should be passionate about creating and executing inspiring demos, have deep knowledge of customer service domain, and a desire to change the way the world delivers customer service.

What you get to do in this role:

  • Work with product management, sales, marketing and executive stakeholders to define demo solutions based on market opportunity, key audience, and targeted business processes.
  • Work with the Outbound Product Management team to develop thought leadership demo material to establish ServiceNow as a visionary in the Customer Service space.
  • Develop competitive differentiation demo assets to aid sales and partner organizations in establishing the value of Customer Service Management.
  • Work in close coordination with Inbound Product Management and Product Engineering to inform product strategy and provide input into future product development.
  • Provide thought leadership and define best practices for scaling demo development and execution including automation to increase pre-sales productivity incorporating feedback.
  • Develop working relationships with other business units to develop scenarios that span multiple solution areas and make tangible our better together vision.

In order to be successful in this role, we need someone who has:

  • 7+ years of Product Management, Product Development, Consulting or Pre-Sales experience
  • Track record building demos for or selling into Customer Service, Field Service or CX domain
  • Passion for building technology and problem-solving
  • Very strong written and oral communication skills
  • Technical proficiency with UI, database, workflow and integration technologies desired
  • Deep knowledge of Javascript, JSON, HTML5 & CSS3
  • Front-End experience with CSS frameworks such as Bootstrap and Sass
  • Experience developing using Angular or React
  • Experienced with Agile development (scrum)
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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