Senior Product Manager, Enterprise

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Upwork is the world's largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.

As a Senior Product Manager on the Enterprise team, you will develop and execute roadmap to rethink our business's key infrastructure components, to help us scale for Enterprises. You will help in the enhancement of our product and features that helps millions of users collaborate with distributed teams.

Your Responsibilities:

  • Partner with Engineering to define and identify the ideal set of solutions required for the Enterprise client
  • Directly develop and execute the roadmap and partner with the associated agile teams
  • Work with the Design team throughout the process to ensure optimal user experiences
  • Ensure clear communication and coordination across business, design, and development teams. You raise and resolve risks or misalignment
  • Prepare and facilitate implementation of go-to-market strategies, ensuring successful launch execution and adoption
  • You take ownership of the results - track critical metrics and use them to drive decision-making about what's next.
  • You help define the vision, short and long term product strategy for the Enterprise product.

What it takes to catch our eye:

  • Proven track record in understanding customer needs, working across a variety of functional teams, developing solutions, and launching complex products that impact growth
  • Real passion for Upwork and a deep appreciation of Upwork’s mission and impact
  • Excellent written and oral communication, interpersonal and the proven ability to influence and communicate effectively
  • Collaborative attitude with a track record of building strong relations at all levels
  • Able to understand enough of the complex technical architecture to be effective at understanding the implications of product/design decisions
  • Able to juggle multiple responsibilities and competing priorities effectively
  • 3 - 5 years working in product with previous experience with Agile development methodologies

How to really knock our socks off:

  • Have deep knowledge and understanding of Enterprise systems, and how they’re built
  • Understanding of various technical elements, such that you can hold an assertive conversation with the engineers and “be part of the discussion” as solutions are developed
  • Creative thinking and track record of delivering product experiences that serve client needs
  • Ability to understand and breakdown complex problems and frame problems to create cross team alignment and effective solution ideation
  • Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results

Come change how the world works.

At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Location

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

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