McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year.  As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.

 

We are a people business just as much as we are a restaurant business.  We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

We are dedicated to using our scale for good: good for people, our industry and the planet.  From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe.  With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before.  Needless to say, you’ll be lovin’ it here…

McDonald's has ambitious plans to evolve the customer experience for the digital era, and the Global Digital team is at the center of this daring change. Our team is leading the worldwide effort to develop and orchestrate digital initiatives across every facet of our interactions with customers. With the dynamic digital environment, this team is focused on innovation across the customer journey in and outside our restaurants, identifying the most meaningful opportunities for our customers, and developing capabilities like Mobile Ordering to bring them to life. We do this in partnership and teamwork with our IT organization and the Markets around the world.

McDonald's is enthusiastically looking to grow its consumer-focused digital capabilities by adding premier talent across the company and within the Global Digital team. McDonald's is deeply committed to our customer focus, and sits at an exciting juncture where we are ready to drive our brand to new heights using digital experience and engagement as essential ingredients.

The Global Digital Senior Product Manager for Mobile Apps will be responsible for the strategy, prioritization, design, development, and market adoption of features and capabilities within our flagship Global Mobile App product. Through this role, the Senior Product Manager will represent the customer and global markets by articulating, vetting, and prioritizing features within the Global mobile app roadmap and will play a crucial role in developing customer-centric, premier mobile products.

You will work as a member of a highly motivated team responsible for leading the complete product lifecycle to ensure success in terms of both revenue and the timely release of new products and capabilities. You will report to the Director of Product- Mobile Apps and will collaborate closely with Capabilities Managers, Global Market Teams, Analytics, Marketing, IT, Program Management, and Operations to ensure successful product delivery.

This role will play a key role in the execution of various mobile initiatives for our business, such as mobile ordering, loyalty, payments, and CRM.

Responsibilities

• Lead the definition of product requirements using input from various sources including external sources such as market trends, technology innovations, industry standards, competitive intelligence, and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.




• Thoroughly understand and anticipate customer and business needs in order to develop engaging and profitable mobile experiences.




• Define and drive priorities for engineering sprints and product releases




• Build and execute optimization experiments to validate and optimize features.




• Craft business cases to support feature prioritization




• Maintain organized oversight of specific digital product delivery schedules to ensure the proper balance of speed, features, timing, and integration with other functions, in tight coordination with Program Management




• Work closely with peer product managers across all capabilities to prioritize initiatives, share insights on customer demands, find opportunities for collaboration, and coordinate product development and delivery




• Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of mobile products and premier digital customer experiences

Minimum Requirements

• You have received your Bachelor's degree

• You have at least 5 or more years of digital business experience required, preferably in marketing, analytics, and/or technology

• You are experienced with Agile Product Management experience, preferably on customer-facing products leading agile development teams.

• You are experienced with native app product management

• Strong quantitative analysis skills; analytics mindset and skills in research and analysis

• Strong technical skills; confirmed ability to work with and influence engineering team

• Experience translating customer needs into digital product features, business plans, and merchandising opportunities to deliver customer experience improvements that achieve critical metric Goals.

• Your written and verbal skills are top-notch

• You have the ability to speak to, as well as influence, engineers, project managers, corporate leadership, and partners.

• Experience leading cross-functional teams and leading indirect reports to achieve department goals