Senior Product Manager, Member Growth & Experience

| Chicago | Remote
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ABOUT US

We build tools for 100+ brands and retailers in the ecommerce space that help them offer free two-day shipping, same-day delivery, and product expansion into new marketplaces -- keeping them several steps ahead of the curve in a rapidly changing industry.

We are a purpose and culture driven organization that prides ourselves on connectivity, equality, diversity and inclusion. We are committed to our people as a service-oriented company as our people are at the heart of everything we do.

We are Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland and we operate as a subsidiary of FedEx Services.

ABOUT THE ROLE

In this role, you’ll be responsible for developing and executing the product strategy to grow the ShopRunner membership. You will focus on discovery and implementation of new tactics to acquire members and extend ShopRunner benefits. You will work closely with our Partnerships Team to identify new opportunities and lead implementation efforts and create a cohesive user experience.

We are seeking a senior product manager who is passionate about ecommerce, membership, and building solutions that evolve our growth model. You’ll lead the expansion of our membership!

WHAT YOU’LL DO

  • Develop strategies to leverage new and existing ShopRunner partnerships to drive new member acquisition
  • Craft long-term vision for membership growth and discover new opportunities 
  • Create and own member acquisition roadmap and work with stakeholders to prioritize initiatives and overall goals for your team
  • Streamline methods for integrating with new partners and optimize our process
  • Work alongside Consumer Experience leaders to drive member strategy
  • Conduct user/market research to lead efforts on developing the right offering for our members
  • Work with product, engineering, integrations, design, partnerships, customer service, analytics, marketing, partner success, and sales to enhance the member experience across the network 
  • Analyze product performance and adoption while taking action on areas of opportunity

WHAT WE'RE LOOKING FOR

  • Product Experience. 5+ years of product management experience.
  • Outcome Focused: Ability to define, monitor, and optimize KPIs that measure how our products perform. 
  • Business Savvy. Hyper-focused on delivering and quantifying business impact. Familiarity with fundamental business frameworks and concepts. Ability to gain quick understanding of market drivers and competitive landscape. 
  • Cross-Functional Player. You can work with diverse stakeholders to set expectations, report progress, and influence outcomes. 
  • Industry Experience. You have marketing experience. Bonus for retail and/or marketplace products. 
  • Bias for Action. You know how to make things happen.
  • Customer Champion.  You are obsessed with understanding the customer, and ultimately building and transforming a product that delivers customer value.
  • Comfort with Ambiguity & Change. You are excited about working in a startup environment and unfazed by the ambiguity and dynamic culture that come with it. You are excited about creating a vision and testing out new concepts to drive value for our members and partners.

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

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