Senior Product Manager - Seller Services
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear. In 2019 Reverb was acquired by Etsy. With the added support of one of the largest online marketplaces, we are on a path to becoming the go-to site for musicians everywhere.
The Senior Product Manager of Seller Services will be responsible for all aspects of the selling experience within Reverb products. You will develop a deep understanding of our seller’s needs and how sellers impact Reverb’s business. You will identify opportunities to enhance our product offerings in ways that benefit and delight our sellers. You will be accountable for executing initiatives that drive adoption of selling features in order to increase inventory published on the platform, improve inventory sell-thru and improve seller retention.
Responsibilities
- Build an outcome-focused roadmap, manage competing needs and changing requirements under tight deadlines in a fast-paced environment, and maintain a backlog focused on impactful themes of work
- Understand the full seller experience on Reverb and how the platform and operational processes create value for our sellers and the business, in order to clearly communicate the desired outcome of Seller Services product work
- Work with key stakeholders in strategy, seller outreach, customer engagement and international operations to understand their priorities and integrate them into the product roadmap
- Identify improvements and innovations for our platform that enhance the selling experience while growing the business
- Bridge any knowledge gaps that exist between stakeholders and your team
- Ensure stakeholders understand the status of projects
- Partner with design and engineering to identify lean, sustainable approaches to deliver impactful changes to our platform
- Nurture a continuous feedback loop between yourself, stakeholders and sellers to inform and inspire future features and optimizations
Qualifications
- 4+ years of relevant work as a product manager, 2+ years fully owning a roadmap
- Ability to thoroughly understand complex business and technical issues and influence decision making.
- Experience managing competing priorities in a way that keeps the team focused while demonstrating progress to stakeholders.
- Experience participating in technical discussions and running meetings with technical and business leaders.
- A proven bias for action when managing multiple projects and priorities.
- Track record of anticipating/identifying possible project hurdles and ensuring timely resolution.
- Demonstrated ability to use data and analysis for product planning and understanding impact
- Outstanding written and verbal communication skills.
- Familiarity with SQL
What you'll get:
To complement our competitive compensation and equity plans, we offer:
- No-bureaucracy environment where ownership and initiative are valued.
- Health insurance and a healthy work environment.
- 401k with company match.
- Paid parental leave.
- Flexible vacation and sick days.
- Pre-tax commuter benefits.
- Bi-monthly lunches.
- A MacBook, monitor, keyboard, mouse of your choice and standing desk.