Relativity
Organize data. Discover the truth. Act on it.
Chicago, IL
Remote

Senior Product Manager – Site Reliability & Observability - 20-0671 at Relativity

| Remote
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We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.
 
We believe that great talent is not bound by geography and that what you do matters more than where you do it. Relativity has assumed a hybrid work strategy, allowing choice and flexibility for employees to work either from home, a physical Relativity office location (once safe to do so), or a combination of the two, within certain logistical boundaries. Submit your application to learn more from our recruiters or contact us for more details.
 

The new role of Senior Product Manager – Site Reliability & Observability will join a growing Cloud Engineering Product Management team to transform Site Reliability Engineering (SRE) for the entire company. You will provide thought leadership and change leadership for Relativity’s SRE culture and operating model. You will lead a team of product managers responsible for Relativity’s monitoring, data analytics, and AI-based services that produce market-leading reliability and performance across our SaaS products. And, working with internal customers across the company, you will lead a team of product managers responsible for Relativity’s internal processes, products, and services that produce market-leading reliability and performance across our SaaS products. You must be energized by building deep customer empathy (for customers inside and outside Relativity), collaborating with design and development, discovering opportunities through data analysis, and creating and communicating progress through leading indicators.

Responsibilities:

  • Own product portfolio strategy, roadmap, and goals.
  • Utilize deep user, market, competitive knowledge and data to articulate clear long-term product vision.
  • Communicate product vision and gain support from senior leadership and stakeholders.
  • Justify roadmaps with both qualitative and quantitative data evidence.
  • Ability to set leading indicators of product health and project success, and drive tactics based on insights from portfolio metrics and reporting.
  • Lead research and proposals to drive decisions.
  • Engage in exploratory design that validates hypotheses and proposed solutions.
  • Regularly communicate product roadmap value to internal and external customers, with the ability to speak in-depth technically and from a business point of view.
  • Think creatively to develop solutions customers haven’t even considered.
  • Exercise judgement in selecting methods, techniques, and evaluation criteria for getting results.
  • Maintain responsibility for developing plans to drive expected outcome.
  • Work collaboratively with design and development to validate direction and solution.
  • Work with product marketing on go-to-market strategies.
  • Manage thoughtful scoping and prioritization while motivating through conflict and change.
  • Facilitate high priority defect prioritization, management, and communication.
  • Represent Relativity at industry trade shows and events.
  • Mentor junior team members, help improve the team’s operations, and contribute to team-wide initiatives.
  • Build consensus and influence others without authority during day-to-day operations.
  • Provide high quality, direct feedback to peers on both core values and work product.

Preferred Qualifications:

  • Solid understanding and experience with agile software development, DevOps, and SRE.
  • Experience with data engineering, analytics, visualization, and AI-based services.
  • Familiarity and comfort with data, including ability to use data to analyze and monitor product health, set goals, back up assumptions, and track success.
  • Desire to address highly complex problems, systems, and interactions.
  • Ability to validate solutions and deliver features from inception to delivery
  • Ability to focus on both the details and big picture objectives and strategy.
  • Excellent communicator and presenter and a high degree of comfort speaking in public.

Minimum Qualifications:

  • 7+ In product management, building custom software.
  • At least 2 years of product management experience for highly technical users (e.g. software engineers, system engineers, site reliability engineers).
  • At least 1 year of experience managing and coaching junior team members.

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service, and we’re always looking for people to join us on the journey.
 
Relativity is a team of smart, passionate people always looking to grow, contribute, and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify. 
 
So, please come as you are. We can’t wait to meet you. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


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Where we are

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • KubernetesLanguages
    • DockersLanguages
    • Node.jsFrameworks
    • AureliaFrameworks
    • SQLDatabases
    • LinuxDatabases
    • AsanaManagement
    • JIRAManagement
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What are Relativity Perks + Benefits

Relativity Benefits Overview

We offer a competitive set of benefits and perks from great insurance, to unlimited time off and a zen room!

Culture
Volunteer in local community
We support local organizations through employee-nominated monthly grants and provide a large grant annually to schools within our community. See more: https://www.relativity.com/about-us/giving-back/
Partners with Nonprofits
We work with several organizations such as: Cradles to Crayons, Embarc, Year Up, Greater Chicago Food Depository, Best Buddies, MakerGirl, Latinas in Tech, NSBE, Anita B.Org - and more!
Friends outside of work
Eat lunch together
Intracompany committees
Our community resource groups: Black at Relativity, Relativity Women of the Workplace, RelAsians, Relativity Pride, Faces of Relativity, and RelMind.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
At Relativity, we focus on and measure the quality of our team members’ output, not where and when they work. See the "Additional Perks & Benefits" section for more information.
Remote Work Program
Family Medical Leave
Restricted work hours
In the U.S., we have formal breaks where the office closes between 12/25 - 1/1 and new in 2020, the week of the 4th of July as well!
Company sponsored family events
We have an annual summer picnic where all employees are encouraged to bring family members.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Parking
Recreational Clubs
Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Movie Night, Gaming Groups, and several more.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
To support an employee’s learning and development journey, Relativity offers access to on-demand training and certifications, internal expert-led courses and demos, and funding for external learning
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
The Relativity Certified Administrator Exam

Additional Perks + Benefits

At Relativity, we focus on and measure the quality of our team members’ output, not where and when they work. Our philosophy translates to two work practices applied to teams that can support them.*
• Agile work hours: A team member’s shifting their everyday schedule by starting early/later or working in time blocks that fall outside the “typical” working hours to meet personal needs
• Agile workplace: Telecommuting to work on a semi-regular or regular basis**
*Due to the nature of some teams' responsibilities and structure, members may not have such flexibility.
**Telecommuting on a regular (full-time) basis is limited to the country/region in which you are employed and subject to manager approval.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager
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