About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

As a Senior Product Manager, you will be responsible for managing CCC products through all phases of the product lifecycle from inception through retirement. Responsibilities will include determining customer/new market needs and priorities, building business cases for new products and significant product enhancements, partnering with leadership to ensure effective development and implementation of product plans. Also, you will work with the existing markets/customers to ensure effective product, pricing, and positioning for the market.

Job Duties

• Drive roadmap for CCC Parts Portfolio products, including e-commerce and supply chain solutions that connect auto parts providers to collision repairers, insurers, and OEM vehicle manufacturers
• Conduct visits with customers, perform competitive analysis, and work with internal teams - Sales, Consulting, Development, Technical Support, etc. - to understand market needs
• Be an innovator with demonstrated ability to craft a vision, get people excited by ideas and get them quickly to market
• Develop business cases for new products and significant product enhancements including: identification of problem, proposed solution, market sizing, sales projection, costs, execution planning/management etc. 
• Communicate product positioning and strategic value both internally and externally. Collaborate with marketing, sales and development team and manage customer expectations around product delivery
• Engage with internal and external stakeholders to elicit analytics requirements and understand priorities
• Proactively engage customers, partners, and internal stakeholders on the product roadmap
• Develop, maintain, and direct implementation of product roadmaps across entire organization and business units, including prioritization of features and determining what should be included in each release
• Prioritize product enhancements and customer requests by making smart, decisive trade-offs using data-driven analysis and sound judgment
• Lead the product launch process to ensure the organization is ready to train, deploy, and support the product in the market
• Measure the actual results of the release/product against the business case revenue expectations

Qualifications

• Bachelor’s Degree in Business Administration, Engineering, or other technical field. MBA preferred
• 8-10 years of total experience
• 4 years + of Software Product Management experience
• Previous experience with new business development/strategy, sales, or consulting preferred
• Strong relationship building skills with external customers and proven experience with interfacing with internal cross-functional teams
• Good understanding of software development life cycle
• Business requirements authoring/management, Workflow Diagramming
• Training and experience with Pragmatic Marketing process preferred
• Excellent written communication skills - documentation, presentations, flowcharts
• Excellent verbal communication skills - communicate with business partners, internal audience, senior management executives, technical analysts, developers, & other cross functional staff
• Experience with Insurance or Automotive Service Industry preferred
• Working knowledge of all aspects of Microsoft Office suite of products

Competency

• Customer Focus
• Technical, Business and Industry Knowledge
• Influential Leadership