Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides data-driven marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.

DialogTech is a venture funded, growth stage, digital marketing technology company with over 4,000 customers and 200 employees. Since the beginning of 2014, DialogTech has experienced over 300% growth in its enterprise customer base and doubled its average customer size.

Do you love finding new ways to capture data and connect the dots? Are you passionate about helping customers unearth insight from their data? Are you excited to work with technologies like Alexa or data science techniques? Are you a strategic thinker who can empathize with others and their challenges? 

The Senior Product Manager will be essential to help craft and execute product strategy for our attribution and personalized routing product line, which is a critical part of our platform for enabling valuable insights for our customers. You will work with cross functional groups including product management team members, engineering team members, sales team members, account executive team members and marketing team members toward creating new technology and commercial offerings. 

Successful candidates in this role will have the following qualities: 

• High Emotional Intelligence - You ask pertinent questions and actively listen to a person to understand both who they are and what problems they face. You show compassion to others and serve as a problem solver. 
• Researcher - You're an expert in capturing accurate in-depth information about our customers’ problems and our market using various methods such as lean market validation. You collaborate with customers and internal decision makers to understand the connection between the problem and the business opportunity. You use this quality to inform your decisions and validate where to invest development resources. 
• Strategic Thinking - You have a solid understanding of real customer problems through your research and use that to establish, prioritize, and communicate a clear 12-month vision for product goals and key initiatives. You make decisions based on identified customer problems, the ability to differentiate us or neutralize our competitors, and alignment to DialogTech’s vision and mission. 
• Excellent Presenter - You are able to confidently articulate DialogTech’s mission of helping brands use consumer conversations effectively to groups and individuals, both internally and externally and at all levels of an organization, including the C-level.
• Data Savvy - You're in tune with how data flows between systems and where to leverage data science and machine learning. You think about the best way to use data to solve problems. You understand how to present data in a way that is useful and meaningful.
• Knowledge about Technology Development - You know how technology works, how the web works, and how the marketing stack works. You value interactive and incremental product development within a continuous build environment. You embrace MVPs as a way to get products in the hands of our customers quickly. 

This is the perfect role for someone who loves working on leading edge technology and engaging with people. It’s a great role in which to grow as a leader while at a time helping our customers, partners and decision makers be more impactful at their jobs. If this sounds like you, we’d love to talk.
Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.