Senior Technical Product Manager

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
Join our Analytics Engineering group where we specialize in Discovering the Truth faster and more efficiently. Our suite of Analytics features allow our users to conceptually cluster documents based on meaning, not just word matching. We also provide structure and visualization to unstructured data, allowing our users to find the most relevant data the fastest. We leverage machine learning to train the system to find pertinent documents without the need for excessive manual intervention. Join our team as we dive into social communication analysis, active learning/predictive coding, data visualizations, and AI solutions that will power the next generation of eDiscovery Analytics! Our tech stack includes a Relativity Analytics Engine (RAE) written in Java and Scala, while our Relativity Analytics UI is written in JavaScript and C#.NET, powered by a MSSQL database. Our Analytics PaaS shared service is mounted in Azure and Cloud technologies such as Docker, Rancher, and Kubernetes.
As a Senior Technical Product Manager, you will work directly with our customers and internal teams to deliver a feature or product of Relativity that meets the business needs of our customers.

Responsibilities:

  • Evaluate solutions to business problems and proactively suggest alternate solutions to ensure they deliver the desired ROI identified by interacting with customers and stakeholders throughout the planning, development and delivery process. 
  • Translate prioritized initiatives into detailed feature plans to deliver a product that is stable in production and satisfies scalability, reliability, performance and business goals. 
  • Provide feedback on feature plan work from Technical Product Management team.
  • Identify personas and define use cases, epics, user workflows, detailed requirements, and user stories with well-defined acceptance criteria.
  • Be a product and platform expert; specifically, having a deep understanding of how the client uses the product and its features.
  • Proactively seek out and groom key relationships on cross-functional internal teams and with external customers to understand user needs and experience and translate findings to actionable feature planning artifacts.
  • Lead the team in prioritizing the feature/defect backlog.
  • Demonstrate expertise in the competitive landscape and drive the definition of how a feature compares/relates to other solutions in the market.
  • Take a central role in the team’s collaboration with UX to design mockups, prototypes, and user studies.
  • Work with and coach others on how to work with architects to define technically optimal product features.
  • Work directly with development teams on feature-related projects by leading release planning and scrum activities to explain the business value and drive consensus in how we solve the business problem; responsible for accepting feature work as complete. 
  • Review feature acceptance criteria for other team members.
  • Prepare and lead compelling and informative demonstrations at bi-weekly product demonstrations with senior leadership and other forums to share what we have built with stakeholders and elicit feedback.
  • Drive product related metrics to inform product plans through usage and performance and propose suggestions on how to improve metric use.
  • Using product data trends, proactively identify unnecessary complexity and other product improvements that should be addressed; recommend solutions and communicate action-oriented outcomes/next steps.
  • Lead communication around product plans and progress with internal and external stakeholders through various means. 
  • Regularly make product decisions that consider both market needs and technical tradeoffs. 
  • Review all customer related documentation for defects and features and maintain the list of known defects for their product.
  • Lead messaging and training related to the feature and/or defect.
  • Monitor customer portal client service levels and add technical input when needed.
  • Partner with Product Management, Marketing and Sales to create compelling and informative feature messaging for external demos and collateral updates. Also support maintenance of product demo.

Preferred qualifications:

  • Experience in iterative Agile development methodologies.
  • Must be able to gather requirements from stakeholders and clearly articulate the vision for each product release.
  • Must be able to anticipate, identify, and ensure resolution of possible technical and business implications of each release.
  • Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions using effective verbal and written communication skills including presentation skills. 
  • Strong business acumen.
  • Proven experience in both business and technical requirements elicitation.
  • Highly effective systemic thinking skills.
  • Superior communication skills with proven ability to relate with both technical and business professionals.
  • Excellent relationship building and interpersonal skills.
  • Maintains a proactive approach to problem solving with internal and external clients.
  • Comfortable working in a fast-paced, dynamic environment, remaining agile through change.
  • Is intrinsically motivated by delivering high quality technical solutions to customers.

Minimum qualifications:

  • Excellent verbal and written communication skills. 
  • Detail-oriented, enthusiastic self-starter with ability to work both independently and in a team environment. 
  • Ability to handle multiple projects simultaneously. 
  • Strong facilitation and inquiry skills.
  • Bachelor’s degree in Business, Computer Science, Technical Communications or comparable work experience.
  • 8+ years working in a technology industry or 8+ years of work experience that includes product management, business analysis, systems architecture, and/or systems development and analysis.
  • #LI-EH1

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years.
If you’re ready to grow with us, we’d love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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