Senior Digital Product Owner (Zoro Customer Experience)

Role

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

The Senior Digital Product Owner will collaborate with UX, Project Management, Development teams and other key Zoro Stakeholders in order to plan, execute, build strategy for, and create continuous value for Zoro and its customers as they interact with Zoro through its website. He or she will create a holistic strategy and roadmap based on business requirements and user needs. The Senior Digital Product Owner will work closely with the Sr. Director, Customer Experience and other product owners to make sure that each product's strategy matches the overall strategy for the website and the company.

This position will take ownership of an "Experience", or digital product, on the website and its success at Zoro. The ideal candidate has a passion for discovering and acting on user behavior and feedback while driving business value. The Senior Digital Product Owner reports directly to the Sr. Director, Customer Experience and has no direct reports, though will take an active part in mentoring junior members of the team.

Essential Job Functions

• Make tactical and strategic decisions for key digital experiences on the website; work with the Sr. Director, Customer Experience to make sure these align with overall Customer Experience Strategy
• Clearly communicate the vision, value, and scope of an initiative to design and technical teams as well as other product owners
• Own and prioritize the backlog for specific Digital Experiences on Zoro, including stories, tech debt, and bugs.
• Work with a project manager, technical product owner, and design and development teams to define the scope and goals of products and features.
• Work together with our team of experienced UX and UI designers, exploring user needs and understanding how they can be best translated into new iterations of current or new features for Zoro.com
• Execute the role of product owner within an agile/scrum software team, including participation in backlog refinement, daily stand-ups, and retrospectives.
• Manage relationships with outside software providers on an ongoing basis
• Manage performance of the digital experience on Zoro.com, including creating processes, workflows and defining KPIs to ensure and measure their success
• Analyze and Report on features in order to make tactical and strategic decisions for future iterations
• Identifies and creatively removes key barriers that may impede implementation and success of their digital product on Zoro.com
• Conduct UAT and communicate design, business, and user expectations effectively to QA
• Commission testing and optimization strategies for all "Manage" digital experiences.
• Manage communication and training for new features across the organization and to customers if necessary.
• Maintain competitive and marketplace awareness through research and analysis of current best-in-class and emerging techniques
• Act as mentor to junior product owners and business stakeholders in agile best practice, process, and tactical work.

Requirements

• Demonstrated ability to effectively manage a variety of strategic and tactical projects, including delivery of value thought new features and sun setting existing technology.
• Must be an intelligent, articulate and persuasive team member who can effectively work with leadership, and who is able to communicate concepts to a broad range of technical and non-technical staff.
• Proven track record of gathering requirements and translating into user stories and acceptance criteria.
• Ability to build strong interpersonal relationships with Customer Service, UX/UI team, QA, developers, and other internal and external stakeholders
• Ability to give clear and consistent vision of an initiative to technical teams and stakeholders
• Exceptional writing proficiency and oral presentation skills.
• Ability to develop, lead, motivate and supervise working teams.
• Excellent analytical skills and proven ability to understand and clearly explain technology
• May require limited travel (less than 10%) 1-2 times per year for partner visits
• A passion for identifying business opportunity by providing an awesome customer experience
• Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession

Experience/Education

• Bachelor's Degree in a related field required, preferably in business, IT, computer science, engineering, project management or another technology-focused field, or equivalent experience. Master's Degree a plus.
• 5+ years' of Product Owner experience, with an emphasis on customer facing products and B2B E-commerce, ideally demonstrating a basic level of understanding of the MRO industry.
• 5+ years of full-time experience managing the implementation and strategy, and roadmap of key business initiatives, marketing, user experience, or eCommerce projects.
• 2-3 years' experience using Google Analytics or similar software
• 3-5 years of direct experience working in an Agile (SCRUM) product development environment with a detailed understanding of the role of the Product Owner in the SCRUM methodology. Preference given to those with Agile Scrum certification.
• 3-5 years' experience with JIRA and Confluence software, or other enterprise level project tracking software