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Sr. Principal Product Manager -Tech Industry

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Senior Product Manager, Outbound Product Management – Technology Industry


Who we are: 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

 

The Opportunity:

We are looking for a senior product manager to help define and guide our Technology Industry Products. Our initial focus is solutions to power technology product and services companies shift to everything-as-a-service (XaaS) products.

This outbound product manager role is both customer facing and cross-functional. You would support customer briefings to both business and technical leaders and work cross-functionally with sales, field enablement, marketing, and partners. 



What you get to do in this role: 



Develop & Deliver Briefing Presentations and Demos: You will be the team lead for supporting executive briefings and events with awesome presentations and demos (our most valuable and visible sales and marketing activities). Develop core thought leadership positioning and messaging along with supporting demos. 


Drive Product Strategy: Work closely with peer product managers and engineering to provide customer use-cases to influence product roadmap. 


Lead Design Partner Engagements: Work directly with select “innovator” accounts to create success stories and go to references.


Be the voice of internal stakeholders: Collaborate with key stakeholders (sales, enablement, marketing, services, partners & support) and be their voice back to the product team to understand reality in the field. 



Requirements: 


· 5+ years of experience in a B2B client facing role utilizing the ServiceNow platform to bring success to client base (ServiceNow Administrator Certification desired)

· 10+ years working with or in XaaS and IT Services customers with a deep passion and understanding of what it takes for them to be successful.

· Ability to convey critical ideas to all levels of stakeholders, representing views supported by both objective and subjective evidence. 

· Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers. 

· Have experience creating engaging and educating content. Types of content include presentations, demos, blogs, and videos. 

· Technical proficiency with UI, database, workflow and integration technologies.

· Be willing to travel up to 30% of the year. 


Travel: 20 to 30% annually 

Qualifications

  •  5+ years of experience in a B2B client facing role utilizing the ServiceNow platform to bring success to client base (ServiceNow Administrator Certification desired)
  •  10+ years working with or in XaaS and IT Services customers with a deep passion and understanding of what it takes for them to be successful.
  •  Ability to convey critical ideas to all levels of stakeholders, representing views supported by both objective and subjective evidence. 
  • Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers. 
  • Have experience creating engaging and educating content. Types of content include presentations, demos, blogs, and videos. 
  • Technical proficiency with UI, database, workflow and integration technologies.
  •  Be willing to travel up to 30% of the year. 


Travel: 20 to 30% annually 



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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