Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Job Description

As McDonald’s continues to innovate and disrupt the restaurant industry, we are looking to add a Technical Product Director to our team. This leader will establish and drive our technical vision and strategy for drive thru products, specifically focusing on voice ordering and enhanced vehicle detection, which use state of the art technologies (ML, computer vision, voice) and will, over time, become foundational elements of the drive thru.

As the Technical Product Director, you will split time between our Innovation Center in Romeoville, IL and our headquarters in Chicago, IL. Where you will manage a team of product managers, analysts, and vendors in both locations and work together to bring individual components of our product roadmaps into an integrated solution.

What you'll be doing:

• You will work closely with peer product directors and managers across all channels and capabilities to prioritize initiatives, share insights on customer demands, find opportunities for teamwork, and coordinate product development for timely delivery.
• Lead the definition of product requirements using input from internal and external sources; such as market trends, technology innovations, industry standards, marketing, operations, and customer feedback.
• Understand and anticipate crew, customer, and business needs to develop an engaging and profitable experience.
• Define and lead priorities for engineering sprints and product releases.
• Build and execute optimization experiments to validate and optimize features.
• Craft business cases to support feature prioritization and investment.
• Maintain organized oversight of specific product delivery schedules to ensure the proper balance of speed, features, timing, and integration with other functions, in tight coordination with Program Management.

What you need:

• Computer Science / Engineering degree, or equivalent.
• 10+ years of Product Management or equivalent experience in a digital or customer-facing technology solution context, preferably leading agile development teams.
• A consistent track record of delivering successful products to market.
• Strong quantitative analysis skills; analytics approach and skills in research and analysis.
• A passion for driving an improved customer experience as well as continuously improving operations.
• Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation.
• Broad experience across the IT SDLC including development, deployment and support, as well as multidisciplinary expertise in financial, vendor management, communications and driving results in a global organization.

Nice to haves:

• Retail and Digital technology experience, including in-store technology experience.
• A deep understanding of the software development process; enterprise or software development experience.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected] 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.