The Technical Product Manager (TPM) is the lead for Key’s technical product development. The position requires day-to-day interaction with the Head of Product, including defining product requirement documents and packaging the features into product releases.

The TPM works closely with key customers, senior leadership, internal/external development teams, and to provide support for new product releases and upgrades to customers. The TPM provides input on the product road map, creates concept documents, business and use cases for new features and functions to support customer demands, growth strategies and profitability targets.

Key responsibilities

• Serve as the lead product technology expert and evangelist
• Lead product development and release process for Key Web Platform and iOS/Android Native Apps
• Support the Head of Product maintaining the Key product development road map
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality from Stakeholders
• Create detailed use cases and business requirements and translate into Jira tickets
• Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses
• Assist the Head of Product in Coordinating beta testing of Key Platform releases and features. Document and report problems and recommend solutions/improvements to development teams. 
• Participate in product performance benchmarking activities.
• Create and maintain platform architecture and code repositories

Systems Support (PRIMARY)

• Gitlab
• Jira/Confluence

Front-end Knowledge:

• HTML/CSS/React.js/Node.js
• Swift/Phonegap/Flutter
• C++
• Service Workers

Back-end Knowledge:

• AWS Cloud
• S3 Buckets
• EC3 Servers
• Cloudwatch
• Cognito
• ElasticSearch
• Cloudfront
• Mobile Hub
• Device Farm
• AWS Appsync
• Swift
• Route 53

Additional responsibilities

• Perform product demonstrations at trade shows, online seminars, and other events
• Document answers to customer technical questions that cannot be answered by sales staff or product support specialists using existing documentation.
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Qualifications

• 3-7 years of product management experience for an enterprise software or network management company
• Strong technical networking background is required
• Strong problem solving skills along with excellent verbal and written communication skills Ability to effectively interface with customers
• Must have experience with cross-functional teams that include engineering, sales, and marketing staff
• Must be able to effectively interact and communicate with executive management
• BA/BS (degree in technical field preferred); MLS/MLIS preferred