Technical Product Manager

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Job Description

SilkRoad Technology is the world's leader in strategic onboarding for global workforce readiness and transformation. We help organizations prepare their people for change by designing intentional, personalized journeys to increase retention and maximize agility throughout their careers. SilkRoad combines our leading strategic onboarding capabilities with world-class consulting services to deliver highly scalable, personalized experiences that engage employees and drive long-term business performance such as productivity, profitability, growth and agility.

Our Product Management Team is seeking an experienced Technical Product Manager to own the ideation, specification, prioritization, implementation, and acceptance of product features. The Technical Product Manager will work closely with internal teams and clients to guide and assist the development of key features and prioritize development timelines.

Your contributions to SilkRoad will include:

  • Acting as a solution subject matter expert within the company, leading the research and analysis of competitors and market opportunities to include innovative capabilities and features.
  • Immersing themselves into the current software product and the ongoing development cycle to gain an immediate sense of priorities, process, timing and view of the inner workings of the teams.
  • Evangelizing customer needs and product concepts internally and externally to obtain buy-in and drive adoption.
  • Gathering and analyzing feedback from sales, marketing, development and the market.
  • Translating market demand and customer analysis into sales projections.
  • Authoring user stories, outlining solution requirements, and providing context for product vision, strategy and requirements.
  • Grooming backlog and ensuring that stories are ready for development.
  • Deeply understanding customer use cases and pain points, taking ownership over products to continually measure and improve customer satisfaction.
  • Evaluating complex product ideas/requests and effectively eliciting product requirements, articulating rationale for those worth pursuing.
  • Prioritizing enhancement requests and developing and maintaining a product roadmap that casts a vision both internally and externally of where the product is going.
  • Solving problems and helping others to iteratively adapt by planning for and embracing change.
  • Working with our partners and customers to learn how they use and integrate with our products.
  • Working with strategic partners to define and integrate SilkRoad's solutions with a broad ecosystem of solutions to support business agility.
  • Monitoring and reporting KPIs on business and client metrics for the product.

Required Skills

  • Demonstrates personal excellence, integrity and accountability.
  • Ability to contribute to a climate of innovation and continuous improvement to achieve excellence and identify ways to improve personal and company performance.
  • Superior verbal and written communication skills.
  • Strong business acumen.
  • Passionate team member; collaborative; cultivates an energizing environment and is committed to team success.
  • Evangelist with the desire to promote initiatives broadly across internal product teams and customers.
  • Curious problem solver.
  • Relentless commitment to win.

 

Required Experience

  • Bachelor's degree in a business or technical field; Master's in a technical field is a plus.
  • Minimum of 5 years of product management and/or technical program management experience in a SaaS environment.
  • One or more of the following certifications are strongly preferred: Certified Product Manager (CPM), The Pragmatic Institute Product Management Certification, or The Product School Product Management Certificate.
  • Experience defining SAAS multitenant products & solutions containing large data sets from multiple sources.
  • Experience with JIRA product management software.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • SalesforceCRM

Location

We're located at Wacker & Monroe on the Chicago River, steps away from Union Station. The plaza is a great place to enjoy summer sun and food trucks!

An Insider's view of SilkRoad Technology

What are some social events your company does?

We hold social events in the office often at SilkRoad. We have an awesome culture here, so we often have social events to celebrate birthdays, weddings, baby showers, etc. of employees in our Chicago office. We also always have social events when remote employees are in the Chicago office. For example, the other week we had a “game day” at the end.

Courtney

Manager, Client Renewals

How do you collaborate with other teams in the company?

My role is to actively work with client company executive sponsors and their subject matter experts and to also play a unique role internally within SilkRoad. I collaborate internally with marketing, sales, services, product management & development to bring forth the client’s voice, industry knowledge/trends, best-practices, & thought leadership.

Mimi

Sr. Director, Strategy & Transformation

How does the company support your career growth?

My manager creates opportunities that align with my goals so I can work on projects that excite me. SilkRoad also invests in the development of all employees by having a resource focused on internal training. We embrace the "commit to your craft" motto by identifying learning opportunities and communicating them through an internal resource hub.

Kim

Learning and Development Program Manager

What are SilkRoad Technology Perks + Benefits

SilkRoad Technology Benefits Overview

We complement an environment that fosters success and fun, with a full range of benefits and perks to meet the needs of you and your family. SilkRoad aims to provide peace of mind when it comes to employee's health and financial well-being. We offer a wide range of benefits including health and life insurance, 401(k) plan with company match, volunteer program, and expanded maternity and paternity leave. The perk that transcends the rest is our flexible, work happy environment! SilkRoadies enjoy generous paid time off, flexible work options, and dress for your day freedom.

Culture
Volunteer in local community
Paid day off to volunteer and office-based volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paid maternity/paternity leave and an additional 4 weeks of unpaid leave, for a total of 16 weeks of parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off - SilkRoadies love the Flexible PTO policy. Our flexible paid time off benefit can be used for vacation, personal / family illness, or personal reasons.
Paid Volunteer Time
Our Volunteer Time Off program provides employees 8 hours per year of paid time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
SilkRoad offers commuter spending accounts
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Occasional office lunches are provided.
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
SilkRoad hosts lunch and learn meetings throughout the year.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

SilkRoad realizes the importance of a healthy work-life balance. Our generous PTO and flexible work environment support this balance. For most positions, you control where and how the work gets done. Of course some jobs require more structure, particularly those that directly interface with our customers, but our overall philosophy is that you control your work dynamics and the results are what matter most.

We embrace a people-first culture and have built an environment where employees are valued, and their voices heard. We continually evaluate our benefits programs to ensure they meet the needs of our employees.

Happy, engaged employees mean happy clients!

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