Technical Support Representative

| Chicago
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This is an opportunity to be a part of a fast-paced, agile software and consulting company that develops innovative technology products for the asset management industry. We focus on the quality of life for our employees and the quality of products and services for our customers. 

CMMS Data Group seeks a driven, self-motivated employee who works effectively both independently and within a team environment. This is an entry-level position. Your success is our success. Thus, you will receive the tools needed to achieve success.     

Responsibilities

  • Answer Technical Support Phone Calls
  • Reply to Technical Support Emails
  • Manage All Pending Support Cases
  • Provide a High Level of Customer Support to All Customers
  • Upgrade and Improve User Guides
  • Assist in Software Testing & Troubleshooting

Qualifications

You must possess the following:

  • Bachelor’s Degree
  • Team Player Attitude
  • Outgoing Personality with the Ability to Perform and Work Well Under Pressure
  • The Ability to Handle Day-to-Day Work Challenges and Shifting Priorities
  • Typing Skills (Minimum: 45 Words per Minute)
  • Attention to Detail

Technologies

The ideal candidate will be proficient with the following technologies:

  • Web Applications
  • Microsoft Outlook
  • Microsoft Office (Word, Excel, Access, PowerPoint)

Terms of Employment

This is a full-time salaried position with benefits.

About CMMS Data Group

CMMS Data Group is a leading provider of enterprise cloud, on-premises, and mobile applications for maintenance and facilities professionals. Founded in 2000, CMMS Data Group delivers award-winning asset management, inventory management, purchasing management, and work order management applications designed for companies across a wide array of industry verticals. Over 1,100 organizations, ranging from small and medium-sized enterprises to Fortune 50 enterprises, have selected CMMS Data Group. CMMS Data Group is proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Our company is conveniently located in the Loop. Plus, the office is easy to get to from both CTA and METRA stops.

An Insider's view of CMMS Data Group

How would you describe the company’s work-life balance?

CMMS Data Group knows how important its employees’ work-life balance is. That’s why we insist our employees work from 9-5, offer medical, dental, and vision insurance, provide 15 days of paid time off, have monthly happy hours, and allow them to work from home periodically. We believe happier employees are more productive and efficient.

Jonathan Clark

COO

What does your typical day look like?

I’ve worked with maintenance professionals at mid-market and enterprise clients around the world. Working with our sales development team, my typical day consists of conducting product demonstrations, meeting with customers, and generating proposals. I am responsible for gaining insights to uncover and deliver long-lasting profitable solutions.

Michael Phocas

Bilingual Account Executive

How has your career grown since starting at the company?

I’ve seen CMMS Data Group’s maintenance and reliability consulting services evolve to keep up with the company’s growing products, services, and clientele. While my duties and titles have changed since I was hired over ten years ago, I’m still helping reliability professionals develop and implement maintenance best practices while using MVP Plant.

Willie Mena

PSG Consulting Manager

How do you make yourself accessible to the rest of the team?

I make myself accessible by calling each new hire to thank them for joining my team, let them know that my favorite word is efficiency, that I have an open-door policy, that their opinion is important to me and that I always want to hear it, and that if anything ever slows them down to let to me or their manager know so that we can get it fixed.

Ruth Hughes

Founder & CEO

What makes someone successful on your team?

CMMS Data Group is smart and lean because of its amazing team. Those who find success want to learn, desire to improve, and enjoy their work. Good teammates work with others by communicating clearly, sharing ideas, giving feedback, providing support, and taking the initiative to achieve common goals that foster the company’s mission and vision.

Sara Vega

HR Manager & Events Coordinator

What are CMMS Data Group Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted once per month.
Professional Development Benefits
Tuition Reimbursement
Promote from within
Paid industry certifications
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