Program Operations & Billing Coordinator - NeuroNav

Do you love accuracy, organization, and the satisfaction of getting the numbers exactly right?
Do you enjoy spreadsheets, billing workflows, and behind-the-scenes operational work that helps a team run smoothly?

We’re looking for a Billing & Plan Review Coordinator who thrives on details, math accuracy, and administrative follow-through. In this role, you’ll support families and our internal team by ensuring spending plans are correct, complete, and aligned with program requirements — and that providers get paid on time.

This role is perfect for someone who:

• Enjoys reviewing numbers and catching errors

• Loves organizing information and following structured workflows

• Finds satisfaction in completing tasks with precision

• Likes being the steady, reliable backbone of an operations team

If you enjoy math, spreadsheets, and supporting others, this behind-the-scenes role is a great fit.

Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is driving innovation in disability services by connecting clients with personalized support from virtual Navigators and operational experts. Last year, we helped hundreds of individuals access life-changing services through SDP — and we are rapidly scaling our impact.

• Invoice & Payment Management – Ensure accuracy and timely submission of all invoices to Financial Management Services (FMS) providers; track approval and payment status and follow up as needed

• Documentation Coordination – Assist with educating and guiding staff and providers on the required documents (e.g., W-9s, agreements, proof of service) to maintain compliance with SDP requirements

• Spending Plan Implementation – Support families and Independent Facilitators with purchase requests, and vendor and staff onboarding to turn spending plans into real services

• Customer Service Excellence – Provide clear, proactive communication to families, vendors, and FMS contacts to ensure invoices are managed without interruptions to services

• Workflow Optimization – Develop and refine processes that support operational efficiency, transparency, and accuracy across the provider onboarding and invoicing lifecycle

• Mission-Driven Collaboration – Work closely with the NeuroNav team, service providers, and families to remove barriers and maintain a positive, supportive experience for participants
  

• Bachelor’s Degree or equivalent work experience

• Experience in billing, invoicing, accounts payable/receivable, case coordination, or similar administrative function

• Exceptional organization and attention to detail

• Strong relationship-building skills and customer-service mindset

• Comfort working in a fast-paced environment with multiple stakeholders

• Proficiency in computer systems, secure documentation, and spreadsheet tools

• Must have reliable high-speed internet and a quiet remote workspace
  

Preferred Experience:

• Working knowledge of support systems for individuals with intellectual and developmental disabilities

• Experience with California’s regional center system

• Knowledge of Self-Determination Program and/or Financial Management Services

• Familiarity with HIPAA privacy standards
  

We believe in supporting our employees’ well-being and work-life balance as part of our culture and offer the following benefits:

• Remote-first — ability to work from home

• Health, vision, and dental insurance

• 401(k)

• 14 Paid Time Off (PTO) days per year

• 7 sick/flex days per year

• Annual company retreat
  

Salary Range: $40,000 – $55,000(flexible based on experience)