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Account Director, Strategic Accounts

PRIMARY OBJECTIVE

The Account Director, Strategic Accounts will have the opportunity to help large Professional Services and B2B organizations amplify their brand through digital, better positioning them to develop business, deepen their client relationships, and grow and retain top talent. You will serve as a trusted advisor and partner, recommending and delivering digital solutions that bring their brand stories to life. You will also be a key player in developing, maintaining and growing client relationships over the long term.

The Account Director, Strategic Accounts is the glue between the client and One North. They understand the client’s business objectives, internal landscape and market position. As a result, they can communicate their clients’ needs effectively to internal project teams in order to position One North teams for success. The Account Director, Strategic Accounts is ultimately responsible for all work that is done for their clients and, to clients, they are a trusted advisor and source of guidance, able to consult on solutions and strategies.

Internally, the Account Director, Strategic Accounts owns the approach to engagements and the pitch that helps us win. They coordinate the right resources from the right teams within the business to deliver the solutions identified with superior service and quality.

RESPONSIBILITIES

  • Increase and drive adoption of One North solutions into clients’ other business units and uncover new opportunities.
  • Participate and lead aspects of the proposal development process, including qualifying opportunities and collaborating with internal teams to develop winning solutions to present to clients.
  • Facilitate brainstorming sessions, workshops, project kick-offs, sprint planning, retrospectives and post-mortems for various client projects.
  • Proactively drive forward the 'Client Development Plan' for each client account, while liaising all communications between the client and One North’s internal teams.
  • Manage and mobilize internal resources for client engagements with overall responsibility for quality and success in line with clients’ needs and One North’s business goals.
  • Communicate the goals and context of initiatives to the internal team via a brief at the outset of each initiative.
  • Manage expectations and day-to-day interactions with executive clients and sponsors, while maintaining a strong knowledge of clients’ internal governance processes.
  • Effectively identify and solve project-related problems that are technical, business-and resource-specific. 
  • Advise agency management on the status of each account, client relationships and specific opportunities or problems with ongoing projects.
  • Work closely with the account and management teams to support account revenue forecasting/monitoring, potential project risks and overall profitability.
  • Ensure responsible financial management and delivery of account revenue and profit expectations.
  • Manage and process client billing and resolve any invoicing issues or delays.
  • Oversee projects including preparation of business cases and ROI models.
  • Report and manage internal resource allocation, and proactively anticipate recruitment needs to ensure correct level of skill to grow the account(s).

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Ablility to utilize a consultancy approach to service delivery at a strategic level
  • Understanding and appreciation for content marketing principles, techniques and effectiveness
  • Ability to productively critique creative output
  • Strong logic and problem-solving abilities, particularly within the realm of digital
  • Collaborative spirit and ability to work effectively with cross-functional teams
  • Prior experience in a lead role with pursuit or sales teams
  • Flexibility in being both a team player and a solo achiever
  • Ability to mentor and coach junior team members
  • Strong written and oral presentation skills
  • Proven organizational skills and strong attention to detail
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.
222 North LaSalle St, Chicago, IL 60601

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

How do you collaborate with other teams in the company?

I collaborate with other teams at One North by helping identify everyone's strengths. When we are able to trust each other and collaborate independently, we can do a lot of great things (really efficiently)!

Ryan

Front-end Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
One North offers an FSA benefit for health, dependent care, and commuter spending.
Disability Insurance
One North offers free short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers free dental insurance through Principal Financial to all full-time employees.
Vision Benefits
One North offers vision insurance through Principal Financial.
Health Insurance Benefits
One North's insurance through BCBS offers three plans: HMO, PPO, and HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs

Additional Perks + Benefits

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance. One North offers flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account. We also offer Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.

One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off in addition to sick time and company paid holidays.

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