Advertisement

Associate Program Manager - Services

| Remote
Sorry, this job was removed at 11:52 a.m. (CST) on Wednesday, January 19, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:

  • Collaborate with Sr. Program Manager to implement and socialize Services Partner Program strategy and roadmap with key stakeholders
  • Drive Services Partner Program annual and ad-hoc policy updates which incorporate cross-functional input and objectives
  • Identify needed enhancements and capabilities to help drive participant partners adoption and growth
  • Implement Services Partner Program and drive program execution and implementation
  • Drive conversations with senior ACE, Operations, IT and Marketing leaders to define program strategy and measurable benefits and KPIs
  • Engage and collaborate with all stakeholders, including internal teams partner marketing, legal, enablement and participant partners
  • Collaborate with Sr. Program Manager to develop and deliver Services Partner Program messaging to partners
  • Collaborate with Sr. Program Manager on Quarterly Business Review covering all aspects of the Services Partner Program



    Qualifications
    In order to qualify for and be successful in this role, you should have:

    • Bachelor's degree or equivalent practical experience
    • 3+ years' experience implementing and delivering services partner programs inside and outside the organization
    • Demonstrated ability to interact in leadership meetings with senior leaders
    • Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
    • Strong people skills, with distinctive ability to motivate and influence people in a heavily matrixed organization
    • The ability to implement program/project management
    • High energy level and a "can do" attitude
    • Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
    • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
    • Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization
    • Experience driving successful services programs and influence in a "win as a team" environment
    • Plus: Experience in working with partner ecosystems, including account and product management teams
    • Plus: Experience in a professional services for a SaaS organization
    • Plus: Field experience working with Sales/Customer Outcomes/Support teams


    Additional Information
    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

    Read Full Job Description
    Apply Now
    By clicking Apply Now you agree to share your profile information with the hiring company.

    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    176 N Racine Ave, Chicago, IL 60607

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

    Christine

    Vice President of AMS Solution Consulting

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

    Pat

    Chief Technology Officer

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

    More Jobs at ServiceNow

    Apply Now
    By clicking Apply Now you agree to share your profile information with the hiring company.
    Learn more about ServiceNowFind similar jobs like this