Associate Program Manager

| Chicago | Hybrid
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The Associate Program Manager - Janitorial Services supports the Program Manager - Janitorial Services as the individual primarily responsible for internal processes related to service delivery and as a project manager for special projects of defined scope and duration. As such, the primary duty of the Associate Program Manager is to ensure that routine operations are executed in accordance with established processes and procedures by auditing and validating the full recurring service delivery cycle from Work Order generation through the appropriate disposition of Work Order completion verification and feedback, finally to settling each service's appropriate accounting entries with the Billing group. This role is responsible for aligning the efforts of various internal operational and supporting functional groups to achieve the Program Manager's objectives. Within the relevant service vertical(s), the Associate Program Manager will work under the direction of the Program Manager and will also be expected to exercise appropriate autonomy to solve problems and complete complex tasks involving collaboration with multiple internal stakeholders, while identifying and escalating issues that require the engagement of more senior leadership. The Associate Program Manager enables internal management to make strategic decisions by providing reporting and recommendations based on robust data analysis, modeling, and empirical testing. This role will also be responsible for collaboration with vendors and clients as directed by the Program Manager. The successful Associate Program Manager will ensure delivery of services in adherence to all published processes and in compliance with relevant Service Level Agreements, in support of the Program Manager's strategic objectives.
Responsibilities

  • Identify and routinely review the client's service requirements and the methods by which those requirements are met to achieve optimal service delivery practices and results
  • Drive continuous improvement process through measuring results, identifying opportunities for improvement
  • Identify interdependencies with internal, client, or vendor stakeholders and lead interdepartmental and cross-functional coordination to achieve cost, schedule, and quality goals
  • Lead the execution of projects in support of program objectives
  • Develop and manage the supply network that enables service delivery and negotiate vendor pricing in support of the program
  • Analyze program performance by defining and measuring KPIs; establish standard performance reporting to be delivered to internal and client management
  • Develop relevant SOPs and overseeing training and implementation of the established procedures.
  • Maintain adherence with all client administrative and compliance requirements
  • Develop and maintain relationships with internal and external stakeholders
  • Develop and lead presentations for routine and ad hoc informational sessions with executive leadership


Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

  • Organizational Awareness - Advanced
  • Learning Agility - Advanced
  • Process Orientation - Advanced
  • Verbal Communication - Advanced
  • Written Communication - Advanced
  • Problem Solving - Advanced
  • Prioritization - Advanced
  • Relationship Management- Advanced
  • Teamwork - Advanced
  • Negotiation - Proficient
  • Customer Service- Proficient
  • Analysis - Proficient


Role Specific Skills

  • Entrepreneurial drive to think and act independently in situations involving ambiguity
  • Adaptable and able to function within a changeable and uncertain situation; capable of bringing discipline and stability to unstructured environments
  • Adept at working closely in a team environment and at providing vision and strategic direction to a team - leading through shared commitment to organizational success
  • Be comfortable routinely weighing available information and analysis to make timely decisions
  • Ability to manage and prioritize multiple workstreams and work within tight deadlines
  • Excellent organizational skills
  • Excellent written and verbal communication skills; must be capable of succinctly and effectively presenting detailed material to internal and external senior management
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
  • Familiarity with Tableau or other data visualization packages a plus
  • Proficient in engaging a team through communication, processes, personal impact and influence


Qualifications
Minimum Qualifications

  • Bachelor's Degree
  • 3 or more years of experience managing complex projects and programs involving cross-functional team management


Other Relevant Qualifications

  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus


Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Location

130 E. Randolph Street, Chicago, IL 60601

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