Associate Project Manager
PowerReviews works with more than 1,000 global brands and retailers to increase conversion and improve products and the customer experience with ratings and reviews and Q&A software. Ratings and reviews solutions from PowerReviews are essential for consumers as they search and shop online and in-store, and they are proven to increase online site-wide sales up to 17%
The Associate Project Manager will work within the Product Operations group to support the execution of client projects for products and services purchased. This role will have direct contact with the PowerReviews client set and a strong candidate will be able to handle multiple campaigns, prioritize effectively, and meet required service level agreements.
Key Accountabilities
- Act as project manager for the services provided by PowerReviews
- Own end-to-end product campaigns for high-profile brands/retailers
- Create goals and milestones and ensure commitments to the client are achieved.
- Work cross-functionally with internal teams to ensure a quality client experience
- Track project progress against agreed to KPIs and any contractual obligations
- Deliver end of project reporting/analytics summarizing project execution
- Facilitate fulfillment relationships with clients and partners
Preferred Skills & Requirements
- Bachelor’s Degree
- Strong written and verbal communication skills
- Comfort with client facing activities
- Project Management skills
- Manage multiple projects in parallel
- Experience with Salesforce.com (preferred)
- Familiarity with email service providers (ESPs) and mail merge functions
- Experience with Google and Microsoft suites
- Strong problem solving skills and issue resolution