Job Summary

The CNA Claim Transformation & Technology team (CTT) is responsible for leading efforts designed to reduce loss costs, build on core tools, and develop forward-thinking capabilities.  Projects within this portfolio will impact the four pillars of effectiveness, efficiency, customer, and people and may include both IT and non-IT efforts.  The role of the business project manager will be responsible for scoping, project management, and execution of projects in their portfolio and will need to identify correct subject matter expertise needed to ensure success. Ability to manage projects utilizing AGILE methods as well as other methods, depending on each project’s unique needs is required.  The Business Project Manager manages the relationships and acts as liaison between the functional teams, business unit leadership, and other stakeholders throughout the program and project cycle. 

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

1. Manages the work activities and staff of the functional area and has full management responsibilities for the performance and development of subordinate staff in accordance with corporate strategic directions.
2. Manages the work activities for multiple projects, consisting of one or more project teams.
3. Leads project prioritization processes for the area, linking to business strategies.  Reviews and evaluates project plans and objectives, project plans and budgets and priorities.
4. Supervises project execution including scheduling, team building, and maintains working relationships with functional areas, monitoring progress and results.
5. Establishes quality and performance targets.  Applies effective project management methodologies and control techniques and financial trending analysis for evaluation of projects.
6. May provide technical expertise for technically complex aspects of assigned projects.
7. Develops and implements communication plan, and implements document management process.
8. Participates in the development of financial plans and budgets.
9. Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry.
10. May participate in development of business requirements to support continuous improvement in project management capabilities.

May perform additional duties as assigned.

Reporting Relationship

Director or above

Skills, Knowledge & Abilities

1.  Solid knowledge of business unit's functions and systems. 
2.  Stays informed on relevant insurance industry trends. 
3.  Senior level knowledge of project management tools and techniques. 
4.  Excellent management skills and ability to organize and plan effectively to meet both short and long range goals and objectives. 
5.  Requires excellent interpersonal and communication skills and the ability to work effectively with peers, management and subordinates.  Proven expertise in fostering teams. Helps others excel through collaboration and building strong relationships.
6.  Ability to lead and motivate others in accomplishing goals. Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.    
7.  Ability to exercise professional judgment and be accountable for decisions which have an impact on people, quality of service, and costs.  Acts with a sense of urgency to advance priorities of the organization.
8.   Strong computer skills including Microsoft Office suite and other business related software systems. Uses Metrics and information analysis and accesses technology resources as needed. 
9. Value driven to provide superior solutions to internal and/or external customers.  
10. Thinks creatively and uses diverse ideas to solve problems.  
11. Raises expectations of self and others by continuously learning and broadening industry and technical skills.
 

Education & Experience

1.  Bachelor's degree or equivalent experience.
2.  Typically a minimum of five years of experience in project management and leadership plus two to four years of experience in the functional area.
3.  Applicable certifications preferred, e.g.,  PMI Certification.