CAMPAIGN OPERATIONS MANAGER

| Chicago
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About this Role

The Campaign Operations Manager is responsible for hands on implementation of client’s campaigns, through the campaign's launch cycle (from setup through activation) to ensure best in market customer service and overall campaign success.  Working within a team of other Campaign Operations Managers, this individual serves as the point of execution for strategy, creative, and audience targeting on our proprietary online media campaign platforms.

 

Core Responsibilities 

  • Monitor the ticketing queue and implement strategies for online media campaigns on behalf of our clients including campaign setup, ad/creative trafficking, troubleshooting and QA
  • Assist Account Management, Media Delivery and other teams with understanding how campaigns can be setup and targeted into our proprietary ad serving systems across various pricing models (RTB, CPC, CPM), creative formats (mobile, desktop, video) and audience targets (location, gender, age, interests) Provide support for our proprietary ad serving systems to internal teams and external clients or ad serving vendors that involves in-depth knowledge of the system’s technology and behavior
  • Conduct a light-QA of the campaign to ensure that all details are set up per the ticket request by creating test pages for client campaigns that can be reviewed and validated by internal teams
  • Troubleshoot various aspects of campaign setup including: hosted or 3rd party creative issues, impression pixels, click trackers, audience targeting and internal technical issues
  • Collaborate with Product Managers and Engineers to provide platform enhancement recommendations that improve workflow and user’s campaign implementation experience

 

Experience

  • 3+ years of experience with online media or production traffic and 1+ years of experience in ad operations/ad traffic role in an online marketing / rich-media advertising setting
  • Must be able to multitask in a fast-paced ticketing system environment
  • Analytical, tactical, and a detail-oriented self-starter
  • Knowledge of Flash, JavaScript, SQL, MRAID and HTML a plus
  • Must have knowledge of a variety of the financial and targeting concepts of the online advertising industry including but not limited to RTB, CPC, CPM, CPA, cookies, flight dates, creative sizes, ad servers, and attributes of user targeting
  • Previous experience with 3rd Party Ad Servers (Doubleclick, Atlas, Conversant Ad Server, Sizmek, etc.) or DSP/SSP Ad Servers, (Ad Exchanges, i.e. LiveRail, Doubleclick Bid Manager, etc.) a plus but not required
  • Previous customer service experience desired
  • Previous experience with video file/formats or implementing video campaigns, a plus
  • Strong team player with accountability and able to work in a highly collaborative environment 
  • Ability to think “outside the box” and quickly come up with solutions under pressure
  • Strong written (tickets, email), verbal communication and interpersonal skills
  • Able to relay technical information (campaign implementation related) to non-technical people
  • Working knowledge of MS Office with specific understanding of Excel functions and features
  • Must possess strong time management, follow-through and organizational skills

Qualifications

  • 2+ years of experience with online media or production traffic and 1+ years of experience in ad operations/ad traffic role or quality assurance in an online marketing / rich-media advertising business.
  • Bachelor Degree
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Location

35 W Wacker Dr, Chicago, IL 60601

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Senior Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Epsilon provides back-up care benefits.
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Company-sponsored happy hours
Happy hours are hosted at team's discretion.
Onsite office parking
Recreational clubs
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Continuing education available during work hours
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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