Channel Partner Program Manager (MSP/VMS)

| Chicago

Job Description

Why you?
You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long-term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join a supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?
The Mom Project is a freshly funded startup ($8M Series A in December 2018) HQ'd in Chicago's River North District. We're the largest technology talent marketplace that calls Chicago home, and the fastest growing professional talent marketplace in the US. with 150,000+ women/men; 1,200 customers, 50+ Fortune 2000's and growing. fast.

The role:
You will be responsible for the daily management of an account coordination team supporting a varied book of large enterprise customers who utilize an MSP/VMS external workforce program. Candidates will need to possess expert knowledge of both the contingent / GIG labor industry and MSP/VMS delivery best practices.

What you’ll do:
● Operational Management: Provide day to day management and actionable thought leadership within the MSP Delivery Channel to execute timely and compliant delivery from candidate submission, through onboarding & offboarding. Engage with various internal teams (Talent Success, Sales, Marketing, Sourcing) to drive successful timely delivery.
● Performance Analytics: Work with leadership and internal teams to build and deploy standardized reporting, internal scorecards, and presentations to both internal and external partners to capture channel performance against SLAs/KPIs. Utilize outcomes to provide recommendations for areas of improvement and continued success.
● Delivery: Oversee and ensure compliant delivery, screenings, and required documentation to mitigate any program or company risk. Develop scalable SOPs and best-in-class practices.
● New Program Implementation: Support new program introductions, onboarding, and delivery team implementation to ensure we hit the ground running when opportunity flow begins
● Relationship Management: Cultivate meaningful relationships with MSP program partners to promote continuous feedback on mutual performance, gain market insights, and influence & promote work/life balance opportunities for our talent community. Collaborate with Sales and Marketing to foster areas of opportunity for special programs and/or unique talent solutions in line with our mission.
● Channel Strategy: Collaborate with leadership to define and execute business strategies and processes to foster 3X channel growth within the next year. Provide meaningful insights on current managed accounts to target appropriate new business and/or grow existing partnerships
● Development & Growth: Provide mentorship and professional development to our fast-growing and talented MSP delivery team.

● Must have 7+ years’ progressive experience within the MSP space managing high-volume accounts. Experience at an agency/staffing firm within a recruitment role is a huge plus!
● Demonstrated success in process implementations, program improvements, & data analytics
● Must be comfortable with fast paced, constantly changing startup environment.

Now for the perks!
● WFH Fridays, Generous PTO, 401K, Paid Parental Leave, in addition to wide package of health benefits
● Cold brew flows freely
● Free company lunches 2x/week
● Excellent location in River North, close to CTA and Metra
● Work on an incredible, growing team to build something that matters

Hours & Location:
● Monday through Friday, 9:00 – 5:00pm. Flexibility to work from home when needed.
● Periodic brief travel may be required (1X per quarter)

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail


In the heart of River North, steps from the Mart, with all the food, drink, coffee and fun you could ever need within a block or two.

An Insider's view of The Mom Project

What's something quirky about your company?

It's a dog-eat-dog world around here... but in the best way possible. We love our furry friends! The more, the merrier.


Marketing & Partnerships

What projects are you most excited about?

I wouldn't say there is just one type of project I am most excited about (mostly because we have so many!). I will say that it's truly rewarding to be a sounding board for the women in our community looking for jobs. Some of them have never before been able to discuss their families while in the midst of their job search.


Talent Success Manager

What makes someone successful on your team?

Someone who is organized, driven, action-oriented and able to multitask like a boss can be successful on our team. Also, if you can communicate well with your teammates and celebrate their wins with them, you can be successful at The Mom Project!


Sr. Manager, Talent Success

How do you empower your team to be more creative?

I encourage my team to be creative by taking short spans (2-3 days) where we completely step out of our day-to-day work and focus on larger ideas. By unshackling from the "to-do" list and flexing our brains in a different way, we come up with incredibly interesting and creative solutions that we may not have if we were stuck to a meeting agenda.


Head of Community & Marketing

How does the company support your career growth?

After my youngest turned four, I started to think about going back to work. I wasn't sure of the opportunities that would be available to me after a break in employment. The Mom Project provided me with an opportunity to get back in the game. And now I get to help other women do the same!


Talent Success Manager

What are The Mom Project Perks + Benefits

The Mom Project Benefits Overview

At The Mom Project, we work hard to live the mission and emphasize respect and flexibility. We all have lives outside of work, and our employees don't need to compartmentalize or pretend that life doesn't exist from 9 to 5. Our benefits and perks are guided our values and include things like paid parental leave, employee equity, adoption assistance, 401K, regular team lunches, dog-friendly offices, cold brew on tap and more. There's also the intangible feel-good benefits of knowing that the work we are doing can deeply effect a woman's life and the lives of everyone around her.

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Employees get $10 towards lunch provided by Fooda on Tuesdays & Thursdays.
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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