Company Overview

Launched in 2014, ShipBob is a tech-enabled fulfillment and logistics solution for growing e-commerce companies. Our goal is to alleviate the daily stress associated with picking, packaging and shipping so business owners can focus on more important aspects of their brand. Through our software and operations arm, we are on a mission to help businesses be successful online.

We pride ourselves on our inclusive and richly diverse company culture. All voices are heard regardless of tenure or job title. We are looking for creative problem solvers with a strong work ethic and ability to persevere.

Role Description:

The Client Implementation & Success Specialist (CISS) will join ShipBob’s growing Implementation team responsible for embodying our mission to help businesses be successful online. The CISS will deliver value to both internal stakeholders as well as our merchants through the successful pairing of merchant needs with ShipBob's robust fulfillment and technology offerings. This role will own all aspects of large merchant vetting, pricing specialized services, and developing and improving internal processes.

Client/Merchant Vetting

• Build a global system for client/merchant vetting
• Personally vet all large client/merchant prospects in collaboration with Sales team
• Develop expertise on Dangerous Goods and make recommendations to Sales team members and clients/merchants

Sales Engineering

• Advise on and develop pricing models for specialized needs, including kitting and other operational capabilitiesWork cross-departmentally with Sales and Product to best identify appropriate integrations for clients/merchants.
• Make strategic operational recommendations to prospective and new merchants based on merchant needs

Client/Merchant Onboarding

• In person onboarding to all mid to large accounts.
• Train Operations team on new merchant’s needs.

Liaison: Serve as a liaison between internal teams and merchant

• Communicate directly with sales, implementation, and operations teams to ensure our merchants are set-up for success at ShipBob.

Ongoing Process Improvement & Efficiencies

• Identify conversion rate trends & provide recommendations to Enablement to enhance training and Leadership to expand service offerings.
• In line with Quarterly Business Reviews performed by Merchant Success Managers, perform quarterly audits of the physical and the fulfillment aspects of ShipBob to merchant partnership for largest tier of client/merchant accounts.
• Continue to drive efficiencies and automations within the Client/Merchant Vetting process

Exceed Key Performance Indicators (KPIs) based on:

• Merchant retention
• Process optimization
• Cost reduction
• Sales conversion rate

Desired Skills & Experience

• Minimum 3 years of experience in sales and client services in technology industry
• Operator’s mentality: experience in distribution or fulfillment to best liaise with our sales team and merchants in consultative fashion in the fulfillment industry
• Patience: knack for methodical educating of clients to ensure adoption and success
• Aptitude to sell via quota attainment
• Keen perceptive intelligence in assessing client needs and driving solutions to meet those needs
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums
• Experience collaborating cross-departmentally to deliver comprehensive solutions for clients
• PowerPoint and Excel skills

Don’t worry if you don’t tick all the boxes - if you’re passionate about what we’re building, and think this role might be a fit, get in touch and convince us we can’t live without you :)

Benefits:

• Competitive Salary
• Medical, Dental & Vision (96% company covered)
• 401k Plan
• Stock Options
• Unlimited PTO
• Casual yet driven team and culture
• Monthly town halls and happy hour
• Commuter Benefits
• Paid Maternity/Parental Leave Program
• Referral Bonus Program

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation and training.