Client Onboarding Manager (Cloud Services)

| Chicago | Remote | Hybrid
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Being a Client Onboarding Manager at iManage means…

You are responsible for the day to day iManage Cloud Customer Portfolio deployment planning, management including overall Cloud customer satisfaction and reference-ability. You will be accountable for Cloud customer account administration, support, and direction while ensuring day-to-day operational success. In addition, you will interface directly with and provide guidance to our Cloud customer’s implementation services provider (iManage Partners), including key stakeholders such as the project manager, business sponsor, networking, and operations teams to ensure iManage Cloud onboarding success.

As a Client Onboarding Manager, you will work closely with the internal iManage team such as Cloud Operations and Cloud Support to ensure continuity when a customer transitions from implementation to ongoing operations in the iManage Cloud.

You will be responsible for supporting our customers located on the West Coast, and so working West Coast hours is something you are comfortable with. 

iM Responsible For...

  • Providing day to day management of assigned cloud onboarding portfolio for project tasks and communications
  • Proactively managing the relationship with internal and outsourced iManage Cloud implementation partners and customers, including setting expectations regarding deliverables and schedules; ensuring that the project team members are effectively communicating and collaborating
  • Establishing and maintaining a business relationship with the iManage Cloud customer as well as the customer’s implementation team to ensure customer satisfaction with the implementation; serving as the first line of response for customer escalations during implementation
  • Interfacing with internal iManage teams to ensure successful delivery of the components required for an iManage Cloud implementation including iManage CloudOpS, Networking, R&D, Pre-Sales, Sales, and Product Management.
  • Maintaining cloud-related customer data in appropriate systems including: Salesforce, DevOps, ZenDesk, etc.
  • Listening to customer and partner feedback and resolving any issues or conflicts
  • Assisting with developing relationships with onboarding customers/partners that promote retention and loyalty
  • Ensuring that new customers are referenceable 60 days after go-live for new deployments and upgrades
  • Learning and supporting iManage Cloud Product lines for customer onboarding
  • Educating iManage cloud implementation partners for cloud onboarding processes
  • Remaining current on technology and process changes as it relates to Cloud Services and Onboarding
  • Supporting department initiatives which include but not limited to projects such as documentation updates, reporting metrics, and net promoter scores

iM Qualified Because I have...

  • A Bachelor’s Degree in Business, Business Administration, Information Management, Computer Science or the equivalent
  • A minimum of 3-5+ Years’ experience managing software implementation projects
  • Project Management skills
  • SaaS/PaaS implementation experience
  • Excellent business communication, organizational and project management skills
  • Strong computer skills
  • Excellent time management and decision-making skills

Bonus Points Because I have...

  • A working knowledge of iManage products
  • Used SalesForce and ticketing systems
  • A team player attitude; an ability to work well independently and as part of a team
  • A PMP certification

About iManage

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.


Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

Location

Our headquarters is in the Chicago Loop, centrally located near the Metra train stations. We also have offices in Bay Area, London, Belfast, Toronto, Bangalore, and Australia!

An Insider's view of iManage

What’s the vibe like in the office?

What most stands out to me is our people. All of our opinions are so valued and appreciated, whether you're new or have been here for 10 years. I'm inspired to be creative, and I start my day with a ton of energy. From day one, our leaders encouraged sharing my ideas and to provide solutions on my own, indicating trust and giving us space to grow.

Suyash

Principal Data Architect

What does your typical day look like?

To me, working at iManage means working alongside, as well as with, some of the smartest individuals in their fields. There has never been someone not willing to help in every way, regardless of their status (managers, leads, colleague), their schedules, or their respective teams.

Morgan

Technical Support Engineer

How does the company support your career growth?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Cloud Renewals Program Manager

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

What does career growth look like on your team?

To me, working at iManage means embracing change to become better. It means thriving in a diverse environment, respecting the differences and working together towards a common goal.

Sandhya

Data Scientist

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We are committed to bringing our employees top of line rewards packages that support physical, mental, and financial well-being. Our approach to compensation is guided by rigorous market research that benchmarks us against top companies globally and a strong sense of fairness. We strive to offer a competitive package through a consistent and equitable process for employees.

Our investment in our employees includes things like health benefits (Medical, dental and vision), paid leave, professional development, community events and retirement planning (401k match).

Company Culture:
We have a collaborative culture, open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits! We have shifted to a flexible working policy.

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting certifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, drinks + beer/wine
- Game room + Ping Pong table

Culture
Volunteer in local community
We have an employee resource group dedicated to local charity events and opportunities across the globe.
Partners with nonprofits
iManage partners with Lakeview Pantry and Meals on Wheels
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
iManage recognizes the need for flexibility and the importance of work/life balance, and offers the flexibility to work from home as well as on-site.
Remote work program
We offer a flexible working policy that supports the individual needs of each of our employees
Diversity
Highly diverse management team
Our leadership team is dedicated to providing a culture of diversity, equity, inclusion, and respect.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have employees and leaders dedicated to ensuring our iMPact Communities (iManage's Employee Resource Groups) are successful, including iMBlack, iMProud, iMWomen, and iMCaring.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
In addition to robust medical coverage, we also provide access to HealthJoy, a full-service healthcare concierge platform.
Life insurance
Wellness programs
Team workouts
iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
Mental health benefits
We offer Healthy Minds @Work. This program includes a well-being assessment, along with full access to the Healthy Minds Program app, where you have access to thousands of hours of guided meditations
Wellness days
Financial & Retirement
401(K)
Employer match with immediate vesting
401(K) matching
Employer match with immediate vesting
Company equity
Performance bonus
Charitable contribution matching
Check out our 'Employee Charity Spotllight' Blog https://imanage.com/blog/employee-charity-spotlight-imanages-debbie-amatangelo-working-with-angels-of-hope/
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Primary leave: 20 weeks paid 100% Secondary leave: 10 weeks paid 100% There is no assumption of gender in the primary vs secondary, as we work to recognize the need to #breakthebias.
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
iMAway is iManage’s flexible time off policy. Whether it’s for vacation, volunteering, celebrating holidays, or spending time with family, you have the flexibility to take the time off that you ne
Paid volunteer time
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave. If you're sick, we want you to prioritize self-care and getting healthy before returning to work.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
iManage offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
Company-sponsored happy hours
Thirsty Thursday is celebrated every week in our Chicago office. Beer on tap, wine and la croix in the fridge, and our Bevy machine is always available.
Recreational clubs
iManage has a running/biking club and participates in annual Triathlons.
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Apprenticeship programs

Additional Perks + Benefits

Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

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