Client Partner

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PRIMARY OBJECTIVE

The Client Partner at One North is a high performing team player focused on developing strategic client relationships and driving growth across multiple client accounts. The Client Partner drives business built on integrity and trust – trust with our clients and trust with their teams. This person brings a point of view and pragmatism while driving innovation and creative excellence. In short, the Client Partner is our partner in making our clients, and subsequently us, a success.

 

The Client Partner plays a crucial role in the development of the client relationship, including exploring new ideas, discovering solutions to critical problems, illuminating clients’ organizational blind spots and navigating the road ahead for client engagements. In this role, the Client Partner will be responsible for strategic account planning, client retention and growth as well as the development of executive-level client relationships for approximately 4-6 large clients. The ideal candidate should have strong relationship management skills, an entrepreneurial spirit and a proven track record in growing client portfolios.

 

The ideal Client Partner should be able to demonstrate the ability to bring solutions and services to clients informed by strategic insights in digital and technology that add value to their business and leverage One North capabilities. The Client Partner role is responsible for partnering with Digital Strategy, Brand & Experience Design, and Technology to bring some of One North’s most forward-thinking capabilities to bear on our accounts. The Client Partner works closely with the other dimensions of Client Management within the agency as well as cross-functional team members to execute on account growth and development strategies.

 

RESPONSIBILITIES

· Develop in-depth knowledge of the client's business, strategic objectives and annual goals, including the industry within which they operate, key

trends in the market, value positioning and key influencers and stakeholders.

· Communicate the client vision to a cross-functional Client Services team.

· Engage executives effectively in exploratory discussions to understand their organization’s goals.

· Effectively include subject matter experts in the appropriate client discussions to discern meaningful insights.

· Lead a cross-functional team to create and execute on a long-term, strategic account plan.

· Build strong, consultative relationships with key client executives.

· Navigate various levels within the client organization and across marketing, IT and procurement functions.

· Deliver proper logic and strategic thinking to understand the overall root of the challenges facing our clients’ clients.

· Challenge the thinking of executives in a respectful manner and help them shape their strategic agenda and priorities.

· Facilitate brainstorming sessions, workshops, project kick-offs, sprint planning, retrospectives and post-mortems for various client projects.

· Proactively seeks engagements through relationship building – internally and externally.

· Proactively identify clients’ business problems and initiate conversations both internally and externally around how to engage in helping them solve these problems.

· Play a leadership role in pursuits, proposals and overall client management.

· Forecast revenue and growth opportunities, negotiate contracts, oversee legal documents and drive client profitability.

· Provide development opportunities for the Client Services team.

· Serve as an escalation point for key challenges, with accountability for the resolution of client issues.

 

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

· 10+ years of experience working in an Account Director, Group Account Director, VP or SVP, Account Director, Client Partner or Business Development capacity serving Fortune 1000 clients

· Experience working in a consultative manner with clients and serving as a key advisor and partner

· Prior agency experience required

· Experience in fast-changing environments

· Experience maintaining and growing multiple large accounts

· Experience achieving growth and sales targets

· Exposure to managing challenging external stakeholders

· Strong background and knowledge of digital and experience design capabilities

· Must be a growth-minded individual that drives conversations and pursuits forward

· Must be comfortable engaging in exploratory discussions in business functions where you do not have deep expertise.

· Comfort with ambiguity

· Must be a team player that actively seeks opportunities to collaborate

· Must be skilled at and enjoy being a problem solver

· Strong background in crafting and delivering proposals of work

· Ability to effectively construct and tell a compelling and clear story around a value proposition, both orally and in presentations

· Poise, executive presence and outstanding communication skills

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send resumes to [email protected]
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Some Meals Provided
Our employees enjoy free lunch (Gratis Grub) every other Wednesday.
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.

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