Platform Services Manager

| Chicago | Hybrid
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Are you someone who likes to have fun at work? Are you passionate about driving results and making an impact? Do you enjoy working in a fast-paced, dynamic environment where no two days are the same? If so, we want to speak with you!

We’re looking for a Platform Services Manager for our Chicago office. In this role, you’ll responsible for managing all clients and partners who fall into the media platform/publisher/sell side of the marketplace.

This will include managing the integrations, implementations and day-to-day relationships across all strategic distribution and revenue partners. Platform CSMs are also responsible for identifying and building custom processes, as well as conducting internal and external training sessions, to help scale support and drive adoption of IAS partner solutions.

You’re a seasoned Client Services professional and skillful communicator with a deep understanding of the digital media ecosystem.

What you’ll do:

  • Manage day-to-day relationships with Platforms (like DSPs, DMPs, SSPs, etc.), Publishers, Ad Exchanges and Ad Networks
  • Support and manage API/SDK and custom integrations with Platform/Publisher clients across all IAS products
  • Review and evaluate partner/platform performance metrics across all direct Advertiser/Agency business and direct partner/platform business
  • Prepare partner reports and presentations with insights derived from diagnostic reporting results and participate in presentations to senior level internal and external stakeholders
  • Manage implementation and technical troubleshooting of new and existing client implementations across both internal teams and key client contacts
  • Cultivate positive and effective relationships to help drive process efficiencies and increased adoption of IAS solutions
  • Collaborate with Sales Engineering, Product and Business Development teams to identify and capitalize on new business and growth opportunities with existing clients
  • Leverage problem solving and critical thinking skills to proactively identify and fix potential implementation and integration issues
  • Act as a partner advisor by taking a consultative approach to strengthen and grow a platform partner’s position in the marketplace

What you’ll need:

  • Relevant experience in a client-facing role at an online media company, digital agency/trading desk, sell-side partner in the digital media eco-system
  • Excellent verbal and written communication skills
  • Positive, professional demeanor and experience leading conference calls and in-person presentations
  • Comfortable working with large data sets to identify trends and other key insights
  • Demonstrated success working in a fast-paced business environment

About Integral Ad Science

Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 17 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • AgileManagement
    • WordpressCMS
    • InsightlyCRM
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

At the corner of State & Madison in The Loop, IAS is just a short walk away from Millennium Park, the Chicago Riverwalk, and more.

An Insider's view of Integral Ad Science

How would you describe the company’s work-life balance?

While there’s never a shortage of engaging work to be done, IAS encourages balance with perks like paid volunteer time, unlimited discretionary vacation, and Summer Fridays. On a deeper level, I’m comfortable bringing my authentic self to work. IAS is home to active employee resource groups such as IAS Working Parents, as well as informal groups.

Jessica

Software Engineer

What does your typical day look like?

A typical day involves checking in on client performance, pulling reports, answering questions, & ultimately acting as the face of IAS to my set of clients. I like to think of the Customer Success Manager role as a middle-person between our clients & the solutions needed. The key is not to have all the answers, but to know where you can find them.

Zach

Associate Customer Success Manager

How has your career grown since starting at the company?

I joined IAS in April 2020, and it’s one of the best decisions I’ve made for my career. I’ve helped train teams how to interview, hired dynamic senior level employees to support the growth of our teams, and been given a level of autonomy that I’ve been craving. Everyday is a new challenge that pushes me to evolve, and I love it!

Timothy

Recruiter

How do you make yourself accessible to the rest of the team?

It's more important than ever to have open channels of communication. We hold weekly virtual town halls where we keep everyone updated on important company news, but more importantly, open our leadership team up for questions. We have several open Slack channels where the team can ask about anything - from my US Open picks to our latest policies.

Lisa

Chief Executive Officer

How does your team reward individual success?

My team popularized the notion of awarding karma points on slack which are a light-hearted reward to show appreciation. We also give a shoutout in the R&D newsletter for individual and team achievements.

Milap

DevOps Engineer

What are Integral Ad Science Perks + Benefits

Integral Ad Science Benefits Overview

We want our employees to stay happy, healthy, and inspired. At IAS, we offer unlimited PTO, comprehensive health insurance, and much more - from an employee volunteer program to happy hours and snacks in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Employees get free lunch on Friday.
Company-sponsored happy hours
Recreational clubs
IAS sponsors group sports like Basketball, Soccer and Volleyball.
Relocation assistance
Fitness stipend
Meditation space
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Our mentorship is part of our Manager Program and Internship Program.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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