NielsenIQ
Chicago, IL
Remote

Client Success Manager – Intelligent Analytics, PnP at NielsenIQ

| Remote
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Job Description

Position can be remote, in the location of the client, and/or at a Nielsen office location

Have you ever walked down an aisle in your local store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers and optimize their business in every category and aisle. On the NielsenIQ Intelligent Analytics PnP Client Success team you will work face-to-face with major CPG/FMCG players and use NielsenIQ iA PnP solutions to help answer questions such as guiding pricing strategies and evaluating the effectiveness of promotions. Every day brings a new challenge when working in the fast paced CPG environment.

Be curious. Be collaborative. Be forward thinking. Join the Client Success Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Client Success Manager you will…

  • Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients

  • Monitor usage of our tools and create action plans when necessary

  • Provide client training to drive engagement and stickiness with our clients. Ensure our tools are part of their day-to-day business. Clients cannot live without them.

  • Independently complete analyses using NielsenIQ’s proprietary tools and secondary data to develop insights that drive client outcomes.

  • Develop expertise and ability to advise industry leading clients on marketing plans and industry trends, leading client discussions and presentations as applicable

  • Identify opportunities to collaborate across Nielsen teams and drive sales with clients

  • Lead internal NielsenIQ strategic projects and initiatives


General Skills

  • Strong logic, deductive reasoning, problem solving and critical thinking skills

  • Skilled & polished communicator, including client presentations

  • Able to synthesize data from multiple sources to drive holistic storytelling and client impact 

  • Strong knowledge of statistical approaches

  • Able to maintain positive client relationships in complex situations & resolve client issues

  • Strong project management skills and ability to manage multiple priorities

  • Able to work collaboratively with internal & external teams

  • Strong sense of urgency and accountability to drive client outcomes


Qualifications:

  • Bachelor's Degree Required

  • 3-5 years’ experience

  • Strong analytical aptitude

  • Highly Proficient in Google platforms & Microsoft Office software. Advanced Excel experience preferred.

  • Highly Desirable: Able to analyze large data sets, preferably utilizing SQL, Python, R, or similar packages

  • Related industries include: Consumer Packaged Goods, Retail, Consulting, Information, Sales, Analytics


Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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Where we are

Our office is located in the heart of the Loop, easily accessible to multiple Metra & 'L' stops (brown, orange, pink, purple, red, & blue lines!)

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • JenkinsLanguages
    • GitLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • SonarQubeFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • HiveFrameworks
    • PrometheusFrameworks
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What are NielsenIQ Perks + Benefits

NielsenIQ Benefits Overview

As a global employer, we’re able to influence the health and wellness of our 30,000 associates and their families—that’s a big responsibility that we take very seriously. Our innovative “The Whole You” program is built around four pillars of well-being: physical, emotional, financial, and social & environmental.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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