Client Success Manager – Intelligent Analytics, PnP at NielsenIQ
Position can be remote, in the location of the client, and/or at a Nielsen office location
Have you ever walked down an aisle in your local store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers and optimize their business in every category and aisle. On the NielsenIQ Intelligent Analytics PnP Client Success team you will work face-to-face with major CPG/FMCG players and use NielsenIQ iA PnP solutions to help answer questions such as guiding pricing strategies and evaluating the effectiveness of promotions. Every day brings a new challenge when working in the fast paced CPG environment.
Be curious. Be collaborative. Be forward thinking. Join the Client Success Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.
When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Client Success Manager you will…
Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients
Monitor usage of our tools and create action plans when necessary
Provide client training to drive engagement and stickiness with our clients. Ensure our tools are part of their day-to-day business. Clients cannot live without them.
Independently complete analyses using NielsenIQ’s proprietary tools and secondary data to develop insights that drive client outcomes.
Develop expertise and ability to advise industry leading clients on marketing plans and industry trends, leading client discussions and presentations as applicable
Identify opportunities to collaborate across Nielsen teams and drive sales with clients
Lead internal NielsenIQ strategic projects and initiatives
Strong logic, deductive reasoning, problem solving and critical thinking skills
Skilled & polished communicator, including client presentations
Able to synthesize data from multiple sources to drive holistic storytelling and client impact
Strong knowledge of statistical approaches
Able to maintain positive client relationships in complex situations & resolve client issues
Strong project management skills and ability to manage multiple priorities
Able to work collaboratively with internal & external teams
Strong sense of urgency and accountability to drive client outcomes
Bachelor's Degree Required
3-5 years’ experience
Strong analytical aptitude
Highly Proficient in Google platforms & Microsoft Office software. Advanced Excel experience preferred.
Highly Desirable: Able to analyze large data sets, preferably utilizing SQL, Python, R, or similar packages
Related industries include: Consumer Packaged Goods, Retail, Consulting, Information, Sales, Analytics
All your information will be kept confidential according to EEO guidelines.
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.