MILLENNIUM TRUST COMPANY is a rapidly-growing, leading financial services company offering specialized retirement and institutional services. Whether clients are managing corporate retirement assets, running a business or wanting choice beyond traditional asset options, we provide flexible and digital solutions to support our clients’ success. Ultimately, we aim to educate and increase access to investments to help our clients on their journey to retirement readiness, but do not provide investment advice.

Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture. We have been recognized for our tremendous growth on lists, such as Crain’s Fast 50 and Inc. 5000, and have also been recognized for our positive workplace culture on the 2019 Best Places to Work in Illinois list, as well as the 2019 Model Workplace Award and 2018 Champion for Young Professionals Award from the Greater Oak Brook Chamber of Commerce. Millennium Trust employees live out the values of Do Right, Excel, Collaborate, Innovate and Celebrate and deliver the brand promise of going “Above and Beyond,” so each client experiences the highest level of service.

We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that encourages career development, Millennium Trust is the place for you!

POSITION SUMMARY:
The Cloud Operations Administrator (COA) role is responsible for administration, maintenance and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases. The COA will interface closely with the development teams, client service teams and business leaders to integrate, support and operate infrastructure related to the Platform Architecture within Millennium Trust. Working within a team environment, the COA participates directly in providing hands-on support as well as operational support and training. This individual must be creative, client focused, solutions-driven, organized, and have the ability to thrive in a dynamic environment

ESSENTIAL JOB FUNCTIONS:

• Responsible for all operational activities related to our cloud or on premise server infrastructure, engaging with partners and vendor demands and assisting the architecture and engineering team with delivery of new technology as required
• Implement processes and solutions to enable global server infrastructure to operate effectively and scale reliably
• Deliver operational excellence and continuous improvement activities for Global IT Operations through IT Services Management, process and procedures
• Implement and administer the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure
• Ensure run books are updated on a regular basis
• Maintain the Microsoft Office365, Azure environments and other cloud providers as required Provide infrastructure problem resolution for various applications throughout the organization
• Performs all duties with a focus on goals of Millennium Trust, which includes risk mitigation
• Support inbound calls/emails and maintain tickets within the issue tracking application related to Infrastructure Support
• Cross-train other team members in order to facilitate coverage
• Other duties as assigned

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor's Degree in Computer Science or equivalent preferred 
• 3 - 5 years of applicable experience 
• Experience with Cloud Services Azure (preferred), Google or AWS
• Minimum of 3 years of experience with:
  
  • Windows and/or Linux Operating systems that include supporting in both a physical and virtualized environments
  • Networking knowledge and the skill sets to install, configure, maintain and support Cisco routers, switches, as well as ASA firewalls
  • Applying rule sets in Information Security best practices and ability to apply information security methodology to operating systems, network and databases
  • Scripting languages such as PowerShell, Perl, Python, etc.
• Experience with back-up system and applications
• Ability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Strong analytical skills, follow-up capability, and problem-solving ability
• Ability to conduct research into hardware and software issues and products as required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to use strong interpersonal and presentation skills to share ideas, solutions, and strong working relationships with business units including non-technical users, technical leads, and developers
• Experience working with a ticketing system and internal clients
• Ability to respond to emails and text messages after hours to resolve critical issues
• Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism and trustworthiness
• Strong vendor management skills
• Highly self-motivated and directed
• Experience in a high availability environment preferred
• Knowledge of ITIL/ITSM practices and framework preferred

Check out a video on our Company Culture! Millennium Trust Culture