Cloud Services Manager - Cloud Onboarding at iManage

| Chicago
!Sorry, this job was removed at 1:15 p.m. (CST) on Tuesday, April 30, 2019

What Will You be Working On?

iManage LLC is searching for a Cloud Services Manager – Cloud Onboarding to be responsible for the day to day iManage Cloud Customer Portfolio deployment planning, management including overall Cloud customer satisfaction and reference-ability. This position will be responsible for Cloud customer account administration, support, and direction while ensuring day-to-day operational success. In addition, the Cloud Services Manager interfaces directly and provides guidance to the iManage Cloud customer’s implementation services provider (iManage Partners), including key stakeholders such as the project manager, business sponsor, networking, and operations teams to ensure iManage Cloud onboarding success. This position will work closely with the internal iManage team such as Cloud Operations and Cloud Support team to ensure continuity when a customer transitions from implementation to ongoing operations in the iManage Cloud. This position also interfaces directly with iManage pre-sales, sales, legal, cloud operations, technical support and engineering teams on behalf of the iManage Cloud customer and is ultimately responsible for overall iManage Cloud customer care.

Key Responsibilities

  • Provide day to day management of assigned cloud onboarding portfolio for project tasks and communications
  • Proactively manages the relationship with internal and outsourced iManage Cloud implementation partners and customers, including setting expectations regarding deliverables and schedules; ensuring that the project team members are effectively communicating and collaborating
  • Establishes and maintains a business relationship with the iManage Cloud customer as well as the customer’s implementation team to ensure customer satisfaction with the implementation; serves as the first line of response for customer escalations during implementation
  • Interfaces with internal iManage teams to ensure successful delivery of the components required for an iManage Cloud implementation including iManage CloudOpS, Networking, R&D, Pre-Sales, Sales, and Product Management.
  • Maintain cloud-related customer data in appropriate systems including: Salesforce, DevOps, ZenDesk, etc.
  • Listen to customer and partner feedback and resolve any issues or conflicts
  • Assist with developing relationships with onboarding customers/partners that promote retention and loyalty.
  • Ensures that new customers are referenceable 60 days after go-live for new deployments and upgrades
  • Learning and supporting iManage Cloud Product lines for customer onboarding
  • Educate iManage cloud implementation partners for cloud onboarding processes

Requirements

  • Bachelor’s Degree in Business, Business Administration, Information Management, Computer Science or the equivalent
  • Minimum 3-5+ Years’ experience managing software implementation projects
  • Project Management
  • SaaS/PaaS implementation
  • Excellent business communication, organizational and project management skill set
  • Strong computer skills
  • Excellent time management and decision-making skills

Preferred Qualifications

  • Working knowledge of iManage products
  • Use of SalesForce and ticketing systems
  • Team player; works well independently and as part of a team
  • PMP certification

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Learn more at: www.imanage.com 

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen

Location

With headquarters in the West Loop of Chicago, we have offices in London, Belfast, India, and the Bay Area!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

What does your typical day look like?

I learn something new everyday and I love that! iManage rewards growth with continuous opportunity for advancement and learning. Everyday is a day to tackle new challenges. I get to solve the industries toughest problems by using the latest cloud technologies.

Jaritza

Cloud Support Engineer

How does the company support your career growth?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Cloud Renewals Program Manager

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

What’s the vibe like in the office?

My favourite thing about working for iManage is the people. The atmosphere in the office is always welcoming and friendly. It makes it more enjoyable working with people who are at all different levels in their career. The office has a good balance between senior and junior employees, all of whom are committed and passionate about the work they do.

Nadine

Software Engineer in Test

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We offer competitive salaries based on market data. Our benefits include Health/Vision/Dental/Life insurance, 401k matching, performance bonuses, flexible working environment, and generous PTO.

Company Culture:
We have a collaborative open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits!

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting qualifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, breakfast on M/F, drinks + beer/wine
- Game room + Ping Pong table

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Free Daily Meals
We provide free bagel breakfast on Monday, and Friday. Tuesday's we have Cereal or Oatmeal options. Wednesday's we offer healthy snacks in the afternoon! Thursday's are fresh fruit delivery days.
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Stocked Kitchen
Some Meals Provided
Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

More Jobs at iManage40 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Operations
Project Mgmt
Sales
Content
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago