Community Resource Specialist at NowPow

| Chicago
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Position Summary:

Position Title: Community Resource Specialist (CRS)

Reports to: Community Resource Team Lead

Supervises: N/A

Collaborates with: All Departments, most likely Customer Success and Implementation

Position Description:

Community Resource Specialists (CRS) play an essential role in creating the NowPow product, a robust inventory of searchable service information. CRSs conduct comprehensive research via web and phone with the businesses and organizations in the communities we support, working primarily in a contact center environment. CRSs may also be assigned special projects related to analysis and maintenance of our resource directories. Applicants will be required to take a computer and written skills assessment as well as a Caliper Assessment before consideration. Qualifying CRSs will demonstrate acute attention to detail, a willingness to problem-solve, a positive attitude, excellent communication (written and verbal) skills, and the ability to work as a member of a diverse team.

Responsibilities:

  • Quickly build an excellent working knowledge of NowPow’s resource directory architecture: service categories, service types, algorithms, and SLS technology
  • Communicate with community organizations to confirm and verify profile information via email and telephone while following specific protocols on content and style
  • Meet and maintain daily production quotas of service information research and organization verifications
  • Engage CBOs (community-based organizations) via phone and email to promote and encourage use of NowPow tools
  • Take part in weekly department, team, and one-on-one meetings related to process and product improvement
  • Participate in and lead process improvement projects meant to increase the effectiveness, quality, or efficiency of departmental processes
  • Additional tasks as needed

Requirements

Key Duties & Qualifications:

  • Candidates must be detail oriented; experience with data entry preferred
  • Experience using online and database resources required
  • Ability to carefully read and occasionally edit descriptions of services such as food pantries, health insurance enrollment, etc. required
  • Ability to write syntactically and grammatically correct sentences is required
  • Advanced experience working with Microsoft Word, Excel, Outlook (and/or Google equivalents) and basic internet navigation and electronic communication skills required
  • Prior experience with telephone interviewing/surveying greatly preferred
  • Flexibility and ability to adapt to frequent procedural changes
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Handlebar.jsFrameworks
    • SASSFrameworks
    • Microsoft SQL ServerDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • AsanaManagement
    • JIRAManagement
    • WrikeManagement
    • InsightlyCRM
    • SendGridEmail

Location

We call Hyde Park home. With the gorgeous lakefront steps away, great food, and public transit options, you’re sure to fall in love with it too.

An Insider's view of NowPow

What does your typical day look like?

I kick off the day with our team stand-up and spend the rest of the day focusing on our integration projects, working with both our Engineering and Implementation teams. The collaborative atmosphere at NowPow encourages team members to work closely on tasks and ensure that we create seamless and quality integrations with our customers.

Sophia

Software Engineer

What are NowPow Perks + Benefits

NowPow Benefits Overview

We also take great care of our NowPow community!

Competitive Benefits. We offer comprehensive health insurance for our team and their dependents—and there’s no waiting period to enroll. We also offer parental leave, dental and vision coverage, as well as health savings and flexible spending accounts. Want to contribute to your 401K? We’ll match it.

Generous Time Off. We have generous paid time off (PTO) days and celebrate 10 paid holidays a year. On top of that, we offer “Life Time Hours” for events that can’t be scheduled outside of regular working hours and additional paid “Self Care Days.” We don’t just preach self-care, we practice it.

Remote Work & Casual Dress. Every day is a casual dress at NowPow, but especially Wednesdays. That’s our company-wide remote workday. We believe the option to telework once a week improves your productivity, creativity, and morale.

A Culture of Innovation & Collaboration. NowPowers are smart and passionate about our mission, and we encourage everyone to contribute to our company’s continuous innovation. Our NewPow Innovation Challenge has fabulous prizes, too.

A Committed & Connected Community. Our Culture Club represents every department and is dedicated to planning game nights, contests, community volunteering, and other fun activities. We also host News & Nosh every Friday—a Happy Hour where we reflect on the week and enjoy snacks and drinks (from our always-stocked kitchen).

Culture
Volunteer in local community
NowPow Gives Back is a group dedicated towards advancing our social mission by providing opportunities for staff to donate time, money, or effort to causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
NowPow has a Culture Club that is an interdepartmental group of NowPow team members dedicated to strengthening company culture and engaging employees in making NowPow a great place to work.
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
NowPow's health insurance policy covers 80% of the monthly premium.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
NowPow provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 1% of an employee's annual salary.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave. Of the 12 weeks, 10 weeks shall be compensated at the employee’s regular, biweekly pay.
Remote Work Program
Remote Work is an opportunity to work away from the office. NowPow offers 1 common remote workday every week on Wednesdays.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
NowPow employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 5 days per year for Self Care Days. Self Care Days can be used for self-care of any kind, including personal development, volunteering, or physical and/or mental rejuvenation.
Perks & Discounts
Casual Dress
Stocked Kitchen
NowPow has a fully stocked kitchen including unlimited snacks, coffee, tea and of course, lots of LaCroix.
Happy Hours
We like to end each week on a good note. Every Friday from 4-5pm different departments take turns hosting “Nosh,” an hour of hanging out, reflecting on the week, and enjoying snacks and drinks.
Parking
We offer employees a parking subsidy.
Recreational Clubs
Professional Development Benefits
Lunch and learns
Brown Bag Lunches occur once a month and highlight the many interests of our employees. Brown Bags are an opportunity during the workday to learn about a new skill or topic from your colleagues.
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