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Customer Integration Specialist

| Chicago

FourKites is looking for an experienced Customer Integration Specialist who will work directly with our Fortune 100 customers to handle implementation and integration of our innovative tracking software within existing systems, such as JDA, Oracle, SAP, etc.

This customer facing and hands-on technical position requires working in a team and as an individual, contributing to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation.

Responsibilities:

  • Lead technical design discussions, gathering client requirements and translating them into implementable solutions
  • Provide best practice recommendations around setup of integration and data transmission
  • Customer-facing technical project support, working directly with client technical leads during the needs analysis, design, build, testing, deployment, and validation phases
  • Assist with and develop documentation for integration offering, sharing knowledge with internal customer facing teams
  • Document technical best practices for integration and implementation projects
  • Scope technical work for integration engineering team, prioritizing projects and ensuring key requirements are provided up front
  • Provide technical expertise to Customers and Implementation Managers on integration projects.

Qualifications:

  • Bachelor's degree from an accredited university
  • Demonstrated ability to troubleshoot complex issues and find resolutions
  • Should be able to report issues back to the development team in a precise manner, be able to identify and reproduce the issue reported by the customer
  • Excellent critical thinking skills
  • Customer facing experience with enterprise-level clients
  • Strong verbal and written communication skills
  • Understanding of leading TMSs, such as JDA, Oracle, SAP, BluJay, MercuryGate, etc.
  • Knowledge of communication protocols (FTP, HTTP, HTTPS, etc.)
  • Working knowledge of web service calls (API, SOAP, REST, etc.)
  • Understanding of file structures (XML, EDI, flat file, etc.)
  • Ability to read and debug complex code
  • Experience in the logistics industry or with Transportation Management Systems a plus

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases

Location

Modern office at 1 N Dearborn with views of the Picasso and the Flamingo. Near almost every CTA train, and many express bus routes.

An Insider's view of FourKites, Inc.

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.

Amanda

Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!

Sara

HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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