Customer Integration Specialist

| Chicago | Hybrid
Sorry, this job was removed at 11:04 a.m. (CST) on Tuesday, October 30, 2018
Find out who's hiring in Chicago.
See all Project Mgmt jobs in Chicago
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

FourKites is looking for an experienced Customer Integration Specialist who will work directly with our Fortune 100 customers to handle implementation and integration of our innovative tracking software within existing systems, such as JDA, Oracle, SAP, etc.

This customer facing and hands-on technical position requires working in a team and as an individual, contributing to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation.

Responsibilities:

  • Customer-facing technical project lead, working directly with customer’s business and technical contacts during all phases of project lifecycle
  • Lead customer-facing technical design discussions, gathering client requirements and mapping them into a solution for deployment
  • Responsible for the successful execution of the integration workstream on implementation projects with new and existing customers
  • Drive best practice recommendations around setup of integrations and data transmission
  • Document customer’s integration requirements and be able to translate details between business users and Engineering
  • Lead integration testing effort in partnership with customer
  • Partner with Implementation lead to proactively raise and mitigate workstream risks
  • Scope technical work for integration engineering team, prioritizing projects and ensuring key requirements are provided up front
  • Active participant in growing best practice offerings, develop documentation and sharing knowledge with internal and customer teams

Qualifications:

  • 3+ years experience in customer-facing technical consulting
  • Bachelor's degree in Computer Science, Information Services, Information Technology, Business Administration or other discipline related to functional work.
  • Customer facing experience with enterprise-level clients
  • Proven skill with verbal and written communication with both business and technical contacts
  • Demonstrated ability to troubleshoot complex issues and find resolutions
  • Ability to prioritize work and manage multiple projects and demands simultaneously
  • Ability to work in a face-paced, agile environment
  • Excellent critical thinking skills
  • Should be able to report issues back to the development team in a precise manner, be able to identify and reproduce the issue reported by the customer
  • Understanding of leading TMSs, such as JDA, Oracle, SAP, BluJay, MercuryGate, etc.
  • Knowledge of communication protocols (FTP, HTTP, HTTPS, etc.)
  • Working knowledge of web service calls (API, SOAP, REST, etc.)
  • Understanding of file structures (XML, EDI, flat file, etc.)
  • Experience in the logistics industry or with Transportation Management Systems a plus
  • Experience with Project Management concepts and methodologies
  • Ability to travel up to 25%

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AzureFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

110 North Upper Wacker Drive, Chicago, IL 60606

An Insider's view of FourKites

How does your team reward individual success?

We find that getting to know what motivates a team member allows us to give more valuable and appreciated rewards and recognition. It could be a team meeting shout out for a job well done, a gift card through our wish list program, an exciting new project that allows the employee to work with new teams or departments or even a spot bonus.

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

I had the privilege of being involved in the development of Appointment Manager and providing feedback when it was just a "simple" calendar designed to assist our customers in organizing appointments based on real-time ETAs. The utilization of this tool yields significant time savings, making it an undeniable favorite of mine.

Kayla

Customer Enablement Manager

How has your career grown since starting at the company?

From day one, I have been encouraged to explore my professional interests. I had only been an individual contributor in previous roles but was interested in people management – here, I have had the opportunity to grow into a manager role and the company has sponsored my participation in leadership programs to support my professional development.

Helen

Manager of Professional Services

How do you empower your team to be more creative?

The design team goes beyond being creative. We are strategic thinkers who execute scalable and sustainable product user experiences for our customers. Empathy is at the core of our design and more importantly, the entire FourKites company. I always encourage my team to think through our customer's lens in order to be the most impactful.

James

VP of Global User Experience

What are FourKites Perks + Benefits

FourKites Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

More Jobs at FourKites

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about FourKitesFind similar jobs like this